Elizabeth Sleight Email & Phone Number

Cambridge, United Kingdom

Cambridge, United Kingdom

Managing projects around process improvement and integrating new software solutions into existing technical estate. Managing the associate change management within the business and with customers.----Launched the emergent Linguaskill Programme to bring the ongoing work under a controllable programme structure to deliver Cambridge Assessment English's new.

Cambridge, United Kingdom

Recruited to a six month secondment to work on requirement for a redesign of customer user journeys and core functionality to improve the user experience of the Cambridge English Test Portal (Metrica), which supports key Cambridge Assessment English tests.Delivered a highly successful release to the platform to benefit our customers.

* Own, track and manage complex/high profile complaints about Cambridge Assessment English; negotiating internal responses across departments; ensuring that issues are resolved in a timely manner. * Overseeing the support of eLearning products; raising issues with the hosting company and the developers as required. * Direct line-management of three Senior.

* Managed a team of five Service Desk Analysts; responsible for all aspects of recruitment, training, quality and management. * Provided training for customers, face-to-face and via WebEx for newly introduced systems. * Responsible for the resolution of customer complaints about Cambridge Assessment English.

First line support for Cambridge Assessment English customers on all aspects of qualifications and processes. Proving technical support for all customer websites and computer based testing sessions.

Postgraduate Certificate, Bible/Biblical Studies

Theology And Church History, Theology/Theological Studies