Elizabeth Torres Email and Phone Number

Synchrony consultant for Regional & Store level client leadership on the benefits of our products to help their business thrive and meet contractual goals. Maintain relationships through effective and timely communication, attending market/store meetings, develop in store product execution strategies/action plans, and ensure regional strategies are effectively rolled out to stores.Essential Responsibilities:- Develop and maintain key external client relationships at store, market… Show more Synchrony consultant for Regional & Store level client leadership on the benefits of our products to help their business thrive and meet contractual goals. Maintain relationships through effective and timely communication, attending market/store meetings, develop in store product execution strategies/action plans, and ensure regional strategies are effectively rolled out to stores.Essential Responsibilities:- Develop and maintain key external client relationships at store, market, and regional levels- Drive application volume to meet/exceed goals - Enhance implementation of in-store marketing programs; conduct on-going training- Develop credit awareness programs with store/market management- Audit signage, point of sale material for compliance purposes and communicate issues accordingly- Support Client Program Manager and client team initiatives- Compile and present results of on-going credit programs; manage travel and marketing budgets- Attend/support store opening and relocation events Show less

-Strong team leadership skills by managing, developing and coaching my team of 28 nonexempt employees while building a positive team environment and work culture-Successfully onboarding new hires to proficiency -Full supervisory and administrative responsibilities for the team members- Created a productive customer centric culture that contributes to the growth of the business-Accountable for daily and monthly productivity requirements.-Managed KPIs that… Show more -Strong team leadership skills by managing, developing and coaching my team of 28 nonexempt employees while building a positive team environment and work culture-Successfully onboarding new hires to proficiency -Full supervisory and administrative responsibilities for the team members- Created a productive customer centric culture that contributes to the growth of the business-Accountable for daily and monthly productivity requirements.-Managed KPIs that impact the business bottom line in profit.-Project management: Lead, coordinate and encourage participation in multiple priorities & demonstrate ability to follow through on projects to completion - Strong interpersonal, influencing, and presentation skills Show less

-Support strategies, tactics, and best practices with the Inside Sales Specialist team.-Use of reporting and KPIs to drive client, product engagement, and in-store execution to accomplish organizational goals.-Project management and execution: Supporting initiation, planning, execution, and delivery for Client Initiatives and Inside sales projects.-Relationship Management by supporting and creating a positive rapport with our clients during store… Show more -Support strategies, tactics, and best practices with the Inside Sales Specialist team.-Use of reporting and KPIs to drive client, product engagement, and in-store execution to accomplish organizational goals.-Project management and execution: Supporting initiation, planning, execution, and delivery for Client Initiatives and Inside sales projects.-Relationship Management by supporting and creating a positive rapport with our clients during store openings.-Oversee engagement documentation and Sales Quality.Additional experience:-Supporting Platform's communications as one of the managing editors for the newsletter and SharePoint to bring platform awareness. - Establish and maintain relationships that support the upbringing of the Lifestyle portfolio Show less

-Assist customers who are facing financial difficulties by providing possible forbearance plans to mitigate company losses.-Handle escalated calls and provide one-call resolution to customer's concerns.-Partner with PCM (Portfolio Collections Manager) to provide ongoing feedback and coaching to agents to improve performance.-Support team with training and onboarding for new Collections Account Managers -Maintain and support daily floor coverage and assist the… Show more -Assist customers who are facing financial difficulties by providing possible forbearance plans to mitigate company losses.-Handle escalated calls and provide one-call resolution to customer's concerns.-Partner with PCM (Portfolio Collections Manager) to provide ongoing feedback and coaching to agents to improve performance.-Support team with training and onboarding for new Collections Account Managers -Maintain and support daily floor coverage and assist the communication between team/frontline manager-Assist team with the notification, identification, troubleshooting and follow-up of system problems Show less

-Handled bilingual Inbound and Outbound calls for RC delinquent accounts.-Used problem solving skills to help customers find a way to bring their account to good standing -Prequalification of accounts for payment plans and settlements. -Proficient on collections tools and procedures. -Strong presentation skills: Created several presentations on collection's procedures the help improve team's performance.