Elizabeth Wilkinson Email and Phone Number

• Responsible for supporting client's system relative to the organization's business. Acts independently or as a member of a team responsible for providing technical guidance specific to the Optimal Blue Product and Pricing Engine (PPE).• Responsible for relationship management and day to day needs for an assigned set of existing Strategic clients.• Proficient in troubleshooting technical issues and finding the proper resolution in a timely manner.• Build and manage relationships with clients with a high level of customer service. This role ensures all clients' needs are being met and serves as an escalation point for day-to-day support issues.• Manage client projects such as integration changes, site optimizations, client business changes, and new product implementations.• Track and identify business trends that could result in potential jeopardy.• Maintain customer relationships; proactively provide customers with helpful information regarding the system and make suggestions on how to use the system to its full capability.• Converse with customers by phone/email/live chat addressing any questions, problems, and ongoing training.• Stay informed on new release changes and new products.• Demonstrate excellent customer service evidenced by customer feedback and performance reviews.• Analyzes system impacts to other systems and processes.• Provides recommendations on best practices and changes in technology accordingly.• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems.• Assistant clients with implementing new services and features on their site.• Plays a key role in the training of client personnel on enhancements, new systems, or procedures.

• Serves as a team contributor on the Optimal Blue Client Services team responsible for supporting client's system relative to the organization's business. • Acts independently or as a member of a team responsible for providing technical guidance specific to the Optimal Blue Product and Pricing Engine.• Maintain customer relationships; proactively provide customers with helpful information regarding the system and make suggestions on how to use the system to its full capability• Complete defined Client Advisor/Product training to obtain complete understanding of the system• Converse with customers by phone/email/live chat addressing any questions, problems, and ongoing training• Stay informed on new release changes and new products• Demonstrate excellent customer service evidenced by customer feedback and performance reviews• Analyzes system impacts to other systems and processes • Provides recommendations on best practices and changes in technology accordingly• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex businessprocess problems• Assist in the training of client personnel on enhancements, new systems or procedures

Acts as Project Manager with the addition of new software and programsMain point of contact for the implementation and conversion of the MortgageBot to Black KnightAssisted with the implementation and conversion of the Mortgage Servicing Platform to Black KnightAssigned as Project Manager over an Appraisal collection project for the mortgage department Assisted IT and Compliance with a project for standardizing user access roles across the company using Agile MythologyPrepares and ensure accurate department proceduresDeveloped multiple spreadsheets and job aid documents to ensure accuracy and effectiveness across the departmentInternal subject matter expert on the deployed technology solutions to facilitate business process changes and re-engineer technical processes for greater efficiencyProvides primary technical support and serves as main point of contact for all LOS and POS usersPrepare and maintain LOS and POS rate sheets/pricingProgram and maintain pricing grids based on LPAs for productsProgram and maintain products within LOS systemAssist IT programmers with building reportsUses knowledge of mortgage lending and mortgage technology to provide technical support to end users within established standards for serviceEvaluates, troubleshoots and identifies root cause of issuesWorks with vendors as necessary to resolve issues and make recommendations for correction or improved functionalityServes as liaison between Mortgage staff and Information Technology Department as well as to third party vendors to resolve end-user issuesPoint of contact for business units in solving routine software and usability problems Develops end user training plans and trains staff on all systems and vendors utilized by the departmentFacilitates project/team meetings and provides documentation to the project/teamContributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures

·       Conduct weekly pipeline management meetings with the Mortgage Loan Officers (MLO); schedule and attend pipeline meetings·       Communicates file status and relevant information to the mortgage team as well as real estate agents, attorneys, appraisers, surveyors, contractors and other vendors that supply services to Keesler Federal Credit Union mortgage loans·       Supervises the Mortgage process to improve completeness of the file and ensure adherence to regulatory requirements·       Gather all missing documents requested from applicants. Input new data and re-run Automated Underwriting System (AUS) to ensure no adverse changes to loan application·       Generate accurate re-disclosures and locks to applicants·       Ensures accuracy and pays close attention to details·       Submits complete electronic loan files to Loan Set-Up and Processing·       Take full ownership of the mortgage loan process from application to funding as well as keep track for each fileo   Constructed an excel spreadsheet to track all loans in process, list all required outstanding documents, and display milestones·       Created multiple forms/documents for the department to ensure accuracy·       Processes files as needed·       Responsible for training of new employees·       Received Top Producer MLOA for 2017

· Processes all First Mortgage, FHA, VA, Conventional, Land and Home Equity applications· Gathers all necessary loan documents and files them as they are received, follows up on any missing documentation· Orders and reviews all documentation, i.e., appraisals, surveys, title commitment, insurance, etc.· Takes all necessary follow up actions to assure receipt of complete loan packages· Ensures compliance with applicable federal, state and local laws and regulations, complete all required compliance training· Maintains knowledge of and adheres to KFCU’s internal compliance policies and procedures· Responsible for keeping up to date with changing regulations and policies· Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)· Ensures accuracy and pays close attention to details· Proficient in the Mortgage Loan System, Lending Operating System, Microsoft Word and Excel

• Independently analyze and process samples collected from Natural Resource Damage Assessment (NRDA) Deepwater Horizon BP/Oil Spill in the Gulf of Mexico • Provide Quality Assurance/Quality Control (QA/QC) on NRDA samples for physical samples and database entry• Handle official government chain of custody documents, physically and electronically, ensuring accuracy and proper formatting • Construct excel spreadsheets summarizing Marine Ichthyoplankton and Decapod data• Operate and maintain common laboratory equipment and chemicals• Identify Marine Ichthyoplankton larvae with appropriate taxa through variety of techniques and obtain accurate length measurements• Maintain, track and archive inventory of NRDA 150K+ sample components while integrating and compiling all data into a final database for public archive use• Maintain, develop and comply with established methods, protocols, laboratory policies and procedures• Assist with making scientific decisions from analyses of oceanographic and fisheries data• Served as research biologist aboard NOAA research vessels to collect and analyze commercially important fish species and collect environmental data on fisheries independent surveys• Knowledge of the UNIX-based computer systems for collection, processing and analyses of oceanographic and specimen data collection• Efficient using Oracle Database systems and Specify 6 • U.S. Department of Transportation/International Air Transport Association (DOT/IATA) certified to ship and prepare biological samples and paperwork via ground and air carriers using hazardous materials (ethanol, ethanol solution, isopropyl alcohol, formalin, formaldehyde solution, and dry ice.)• Proficient in Microsoft Office Word and Excel Excel and Adobe Acrobat X Pro and able to type up to 65 words per minute with little to no mistakes

Employed again during May 2007 - April 2009 • Presented as a department leader in several departments• Sold a wide variety of products to customers while exhibiting superior customer service skills• Trained 10-20 employees on products, services and store wide offers over 6 departments• Taught customers the proper use and techniques on digital cameras and SLRs• Created and maintained monthly and quarterly reports, employee progress reports, daily sales reports• Assist with creating schedules for employees and setting up meetings• Personally handled many matters, answered questions of a general nature, and/or directed them to the appropriate departments• Received All Store M.V.P for the month of October 2011• Process customer transactions• Attended Harvest Classes for managerial advancement with Best Buy

Seasonal Position• Assisted the veterinarian with Kemp Ridley Sea Turtles (Lepidochelys kempii) and Green Sea Turtles (Chelonia mydas) for medical treatments and routine diagnostic tests• Assisted with routine chemical testing and analysis • Assist with veterinary procedures and intake of live animals including hook removals, blood draws, radiographs, administering medicine and wound care • Perform husbandry procedures for live animals in rehabilitation• Perform water quality test (temperature, salinity, chorine and pH) on quarantine pools• Assisted with the release of animals following stringent tagging, measuring and weighing protocols to ensure the successful release of animals• Maintained proper documentation across multiple agencies• Maintain veterinary hospital including appearance, stocking, inventory and overall cleanliness

Seasonal• Presented formal talks, interpreted natural and historical features; explained engineering structures and related water resources developments, answered questions, guided tours and provided miscellaneous service to visitors.• Developed two education programs (Shark Jeopardy and Night Walk in the Park)• Directed Marsh Boat Tours which taught the public about the Ecosystem of the marsh and bayou• Performed Island Treasures programs on West Ship Island• Performed Beach Walks programs on West Ship Island• Wrote informational papers for the park on Stingrays, Sharks, Horseshoe Crabs, Seahorses and Night Walks.• Train volunteers and employees on the history of the park and educate them on the wildlife/ecosystem around the park and islands.• Provide park information to visitors regarding the surrounding areas and the islands• Collected and verified park fees for the gift shop, campground, boating ramp and annual park passes• Kept inventory of supplies for the visitor center gift shop