Elizabeth Collins Email & Phone Number

Sutton Coldfield

International Compliance Association, ICA, is the leading training provider delivering training and education that leads up to the award of qualifications by the International Compliance Association, ICA. These qualifications, awarded in association with Alliance Manchester Business School, part of the University of ManchesterResponsibilities:Event Management: • Responsible for organising the day to day administration of the programme ensuring all aspects are considered: processing programme enrolments; ensuring workshops are not under or oversubscribed and that workshop materials which accompany the programme are up to date and arrive in a timely manner; ensuring exam venues, tutors and invigilators are in place and deal with any general enquiries and process any invoices as required.• Responsible for collation of workshop feedback and producing feedback reports for circulation to Training and Education Team. Manage end of course assessment feedback process, proactively engaging with students to attain feedback; collating management information; arranging review meetings and setting targets for improvement.Student Management : • Responsible in assisting potential students to make the right choice of programme and meet enrolment targets, maintaining a high level of customer support at all times.• Processing and following up all prospective enquires and encouraging potential students to study with ICA, providing student support to students throughout their studies via telephone, email live chat and Learning platform forums ensuring they achieve the best possible learning experience.• Training new members of staff to ensure they are compliant with all internal processes

Birmingham, United Kingdom

Aim is to create a world where young people can reach their full potential whatever their circumstances. Our ethos is to enable every young person of every background to do their DofE and succeed, regardless of any barriers.o General Administration• Preparing statistical reports and analysing data for Directors and Operations Officers, maintaining accurate financial records, and reporting on participation and completion rates.• Responsible for all Peak Network records including allocation of expedition reference numbers, Peak Network assessor details. assessor expense claims, and maintaining spread sheets and in house databases.• Financial reconciliation including all invoicing, incoming cheques/cash, expenditure, supplier invoices, petty cash, online banking and transaction listings.• Support and first point of contact to a network of DofE Managers/Leaders within the Central England Region. Contact made by email, telephone, in general meetings and conferences, guidance to network to support the use of online eDofE system. • Reception duties, manning phones, maintaining stationary supplies, meet and greet guests, distribution of post, booking meeting rooms, arranging lunches and taxi requests. Storage facility management, Fire Marshal duties. Ensuring building is a welcoming and safe environment for visitors.• First point of contact for Line Manager – Support, Ad Hoc reports/duties, trusted to complete requests in timely manner.• Project Management of office relocation, Sourcing contractors for refurbishment work, Sourcing Removal companies, Furniture suppliers, Problem shooting

Team Management• 2 year post, Mentoring team, distribution of workloads, Action plans, Appraisal preparation, support and advice. • Team lead for system design and implementation for in house database. Now fully functional across the company helping to promote more efficient way of working, Responsible for data quality, trouble shooting and time saving procedures, reporting and future development.• First point of contact for Line Manager – Support, Ad Hoc reports, trusted to complete requests.Event Management• Event management example 10 high profile regional SSCO Conferences for 100 – 250 delegates, initial venue sourcing/negotiating liaison with AV Company, Hotels, Guest Speakers. Assistance with on line booking procedures positive feedback from attendees and programme lead.• Successful relationship building with wide range of venues. Able to negotiate significant reduced rates cost saving of over £30,000 within the current financial year• Preparation, advertising, branding and design of all event details, processing and allocating resources. Post event reporting and evaluations. • Attendance at large scale events for preparation, registration, problem shooting and YST promotional stand.General Administration• Preparing proposals and reports for senior management team and programme leads, maintained and tracked budgeted expenditures for development team, Sainsbury’s Top Activity, Adidas Young Ambassadors programmes and Matalan Sporting Promise• Support and first point of contact to a network of Sport Colleges, School Sport Partnerships, Consultants and Deliverers, internal staff within the North East, Yorkshire and East Midlands areas. Contact by email, Skype, telephone and general meetings conferences.• Preparing newsletters e alerts to be sent to network.• In depth knowledge of YST financial systems including usage of Sage.

Leicester Commercial College is an independent adult education establishment preparing local and foreign students on courses to allow them obtain professional internationally recognised and accepted qualifications•Overall responsibility for the administration of college.•Composed high-level correspondence from dictation, verbal direction, and knowledge of organisational policies and procedures.•Ensured travel arrangements, meeting, and conference events were successfully and efficiently prepared.•Performed a broad range of complex tasks involving confidential and technical information such as compiling and analysing statistical reports, researching and presenting findings, arranging meetings, preparing agendas, and responding to routine correspondence.•Supervised the preparation and distribution of internal office communications and other written materials for office staff and business meetings.•Created and maintained detailed filing system to maintain important company records and confidential information.•Organisation of facilitators during exam times, Report writing of exam results, End of term celebrations.•Financial management of Sage system used for student’s fees and banking information.

VDU Inputting, Expenses,Travel Requirements,Pay Role,Filing, Reception, General Office Duties

Education record

English, Maths, Social Studies, Art

Activities and Societies: Dance, Gymnastics