Elizabeth Colón Email & Phone Number

Portsmouth, Virginia, United States

• Manage customer accounts including materials receipts, inventory reports, shipping estimates, billing, and inquiries. • Coordinated appointments with customers, carriers, and brokers.• Receive, process, and confirm customer orders promptly via email, while ensuring proper stock rotation and providing customers with scanned BOLs and tracking information upon shipment.• Process recurring monthly storage invoices and inbound/outbound invoices.• Verify inventory discrepancies by sharing daily inbound and outbound data with facility manager and warehouse lead.• Maintain well-organized digital and physical files, including customer service inbox.• Maintain a tidy front office, answered phones, updated calendars, and performed general office tasks.• Completion of 6-month long Leadership Academy program, spring 2024.

Norfolk, Virginia, United States

• Delegate and share duties of Shipping & Receiving employees• Gathering and processing paperwork for inbound and outbound HazMat containers and transloads.• Processing USDA paperwork, including all inspection paperwork.• Provide leadership and training for Shipping & Receiving staff.

Norfolk, Virginia, United States

• Clerical duties such as answering multi-line phone, responding to customer emails, greeting customers, checking in/out drivers, preparing and completing documentation packets and record keeping.• Complete incoming container packets, including receiving tallies, printing labels, assigning lot numbers and tracking port information.• Utilizing CoreFlex to process BOLs, manage inventory and email receiving reports to appropriate parties.• Shipping/receiving duties such as utilizing DockMagic to schedule inbound/outbound freight, tracking containers on property, communicating with drayage companies, and communicating with warehouse/dock team regarding incoming trucks and containers.• Receive payments from drivers via ComCheck, EFS or credit card to cover accessorial charges.

Chesapeake, Virginia

• Communicated with EDI/TrueCommerce clients to ensure all their needs are understood and addressed.• Acted as client’s representative to built strong client relationships, maintain old business and acquire new customers with a focus on improving the customer’s overall experience.• Utilized time management and multitasking skills to perform multiple tasks including electronic order processing and invoicing of approximately 150 orders weekly. • Developed SOP for processing orders and shipping schedules for EDI/TrueCommerce clients.• Maintained productive workflow and communication with home office while working remotely.

Chesapeake, Virginia

• Held large project management role designing multiple product catalogs with related sales collateral for use at trade shows, re-branded 3 separate product lines into 1 core product catalog, as well as in-house packaging, labels and assorted forms utilizing Adobe Creative Cloud software.• Assisted Business Development Specialist with marketing directives and brainstorming ideas for social media posting, print collateral and trade show materials.• Crosstrained from Graphic Designer into Customer Service role with minimal time or financial expense for training.

Chesapeake, Virginia

• Facilitated workflow in Customer Service department, including daily management of email, processing orders, payments, inquiries, customer inquiries and new client applications.• Developed SOPs for processing orders, shipping schedules and special customer directives.• Trained, motivated and led new hires on order process; shared best practices and newly instituted processes with team and provided back up as needed.• Received callers providing exceptional listening skills to determine the nature of call in order to clearly and precisely address their inquiries in a professional manner• Resolved customer issues and took corrective action in a timely, responsive manner.• Identified, researched, and resolved customer issues.• Followed-up on customer inquiries not immediately resolved.• Utilized Acctivate Inventory Management software for data entry of customer information and orders for accuracy and quality control.• Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-cultural teams.• Established and maintained electronic and paper archives to include original orders, orders entered, order confirmations and any related shipping information such as BOLs.• Maintained communication with various departments regarding payments, account standings, special orders, inventory control and shipping information.• Identified potential issues and initiated actions to ensure orders were processed in a timely and efficient manner.• Employee of the Month - August 2018

Chesapeake, Virginia

• Held large project management role designing and updating core product catalogs, price lists and related collateral utilizing Adobe InDesign, Photoshop and Microsoft Excel. • Worked with Sales Manager to design collateral and sales materials for use at trade shows.• Provided in-house sales reps with the most up to date print or electronic versions of product catalog. • Shot and digitally edited photographs to showcase product in catalog and on sales materials

Virginia Beach, Va

• Provided quality customer service in the Bakery Department by engaging and interacting with customers to create a positive shopping experience, including taking and completing special orders.• Responsible for maintaining standards, maximizing sales by providing extraordinary customer service and minimizing shrink.• Prepared, rotated and maintained appropriate product levels for display cases with assorted bakery items.

Norfolk, Va

• Preflighted artwork and files supplied by clients.• Typeset and/or designed collateral for new and returning clients. • Performed basic plating of jobs.

Virginia Beach, Va

• Laid out and designed monthly magazines, quarterly newsletters and yearly awareness magazines, which included monthly press checks at local printer and collaboration with other departments.• Designed conference posters and related collateral for 2011 and 2012 World Service Conference, informational and housing pamphlets and forms for 2013 International Conference and assisted in design of new print material such as books, pamphlets and other collateral used at member meetings, as well as Annual Reports and Conference Summaries.

Braintree, Ma

• Created collateral for pharmaceutical clients and medical professionals.• Edited photos and copy for DVD displays, DVD labels, jackets and video menus.

Cohasset, Massachusetts

• Provided customer service, assisting customers with purchases, questions and special orders• Responsible for opening and closing store • Priced and restocked items on a regular basis• Worked cash register, assisting with orders, purchases and handling cash and creditI was employed with this company previously from 1999 to 2006 until I left to pursue full time employment in a different state.

Hartford, Ct

• Composed exciting, readable advertisements under daily deadlines.• Sent ad proofs to clients and sales reps via e-mail and fax.• Edited photographs, art, input and proofread ad copy.

Newport, Pa

• Co-managed small barn of 6 horses with one other staff member• Taught beginner to advanced riding lessons and equine care and management• Mentored and provided guidance for teens• Supervised teens while they performed various duties on the farm such as farm maintenance, animal care and cooking for 70+ people

New London, New Hampshire

• Responsible for opening and closing gallery before and after viewing hours• Set up and took down various forms of artwork for shows• Worked at show openings, welcoming guests and answering questions related to the artwork and artist• Cleaned gallery as needed

Concord, New Hampshire

• Worked on print advertising, graphic design and marketing• Designed and packaged large booklets• Designed logos, mastheads and monthly publications

Master'S Degree, Human Services Counseling, 3.95

Studied as full time, online graduate student while working full time.

Bachelor Of Art, Studio Art; Graphic Design

Activities and Societies: Colby-Sawyer College Equestrian Team (3 years), Colby-Sawyer College Dressage Club (1 year), Art Student Society.

High School Diploma

Activities and Societies: Field Hockey, Softball, Art Club, Drama Club, Chorale 2, Symphonic Band

Bachelor Of Arts - Ba, Graphic Design

Activities and Societies: Art Student Society, IHSA Intercollegiate Equestrian Team, IDA Intercollegiate Dressage Team

Master Of Arts - Ma, Human Services Counseling, 3.96