Elizabeth De Lyser, Pmp Email & Phone Number

Pittsburgh, Pa, Us

Remote

• Promoted from Release Manager during SAFe 6.0 restructuring• Helped lead the SAFe 6.0 transformation• Customized and configured Jira to capture and automatically report on new metrics for success

West Middlesex, Pa

• Designed a software release process from start to finish, where none had existed before, improving company-wide satisfaction with releases 80% within three months• Instituted release readiness gates, which increased company awareness of upcoming changes 60% overall, and 100% within Customer Support, making sure the entire team was ready to support new features and changes• Developed a release testing plan with Quality Assurance, reducing the number of P1 incidents related to release 61%• Created new P1 Protocol to handle crisis situations; improved hotfix testing and deployment speed 75% while also improving crisis communication between teams• Interfaced with development teams, DevOps, and QA to plan and understand new features and release needs; communicates technical needs to non-technical stakeholders, acting as the translator/bridge between Agile and traditional Waterfall approaches to project management• Responsible for the organizational success of launching software products and features, by interfacing with a nationally distributed team of managers and directors to control product launch activities and deploy software to a customer base of over 40,000 users across the United States• Managed monthly customer-facing releases and readiness, as well as unplanned releases

Greater Pittsburgh Area

• Planned and managed monthly and quarterly internal readiness initiatives for new Ariba Network features with an eye to internal stakeholders as well as the external customer• Planned qualitative and quantitative risk analysis for new features and implements risk responses• Planned and executes training plans to prepare Customer Support for network changes• Managed communications between development teams, Customer Support, and all stakeholders in regard to new features; writes documentation and training materials for Customer Support• Communicated status with upper management biweekly to provide updates on current projects• Spear-headed and ran the Feature Exploration program, reducing the number of defective features shipped by 40% and increasing Customer Support’s readiness by 10% • Worked on major projects such as new SAP Ariba Network UI, Project Maximus, and Click-to-call

Pittsburgh, Pa

• Promoted from Procurement Operations Specialist in November 2015• Trained in SAP Ariba products to provide technical customer support• Developed and managed projects for Auction Administration message automation, BCP Req code updates, and Market Integrity Specialist position development• Leader of The Fun Committee – an internal team that plans holiday and morale-building activities for Customer Support agents• Wrote and compiled technical troubleshooting guides for Quadrem SNM for new hires• Volunteered to help train new hires consistently; trained new Auction Administrator• Triaged phone calls, web forms, and Live Chat to assist with troubleshooting Ariba software• Assisted customers with technical difficulties on SAP Ariba software via web or phone • Achieved a consistent Customer Satisfaction score of greater than 9.0

Harmony, Pa

• Lead a team in designing, writing, and creating all publications, ads, and signage for three annual non-profit events, including an annual convention of over 5500 attendees• Trained team members in Adobe Creative Suite software• Communicated effectively with community for crowd-sourced art contests• Designed graphics for official website, T-shirts, and conceptualized organization logo

Saint Vincent College

• Spearheaded new journalism training session seminars for prospective staff writers to increase quality of articles and provide stronger new hires; taught journalism basics to over 30 students• Lead led biweekly staff meetings with entire staff to generate ideas, assign articles, troubleshoot issues, and provide support for staff writers and other staff• Oversaw production of publications from start to finish; partnered closely with advertisers and printing firm to meet deadlines and revenue goals• Wrote frequent front-page articles on controversial and hard-to-tackle issues; copy-edited paper for AP style guide consistency and grammatical errors

Saint Vincent College

Edited, fact-checked, and clarified articles or The Review, Saint Vincent College’s newspaper.Revised articles of staff members to conform to AP style guidelines.Worked alongside Editor in Chief to help run The Review.

Saint Vincent College

Researched current events and regularly identified important sources.Conducted many successful interviews with students, faculty, and administrators.Featured frequently on the front page.

Bachelor Of Arts, English

Diploma

Education record