Elizabeth Stevens

Elizabeth Stevens Email and Phone Number

Support Solution Engineer @ ETQ, part of Hexagon ALI
Tucson, AZ, US
Elizabeth Stevens's Location
Tucson, Arizona, United States, United States
About Elizabeth Stevens

Detail-oriented IT professional with over 4 years of experience in software support, technical analysis, and IT management. Proven track record in troubleshooting complex software issues, customizing solutions for clients, and providing exceptional customer service. Skilled in various programming languages, database management, and system maintenance. Adept at working in high-pressure environments and delivering results-driven solutions.

Elizabeth Stevens's Current Company Details
ETQ, part of Hexagon ALI

Etq, Part Of Hexagon Ali

View
Support Solution Engineer
Tucson, AZ, US
Website:
etq.com
Employees:
312
Elizabeth Stevens Work Experience Details
  • Etq, Part Of Hexagon Ali
    Support Solution Engineer
    Etq, Part Of Hexagon Ali
    Tucson, Az, Us
    View
  • Etq
    Support Solution Specialist
    Etq Jul 2020 - Present
    • Provide technical and software support for ETQ's cloud-native QMS, Reliance via ticketing system, video conference, phone support, and email.• Resolve software issues by recreating reported issues, applying diagnostic techniques, investigating causes, and recommending solutions.• Work alongside development to identify issues for future patches.• Demonstrate expertise in server, desktop, and laptop hardware, network systems, and company-standard applications.
    View
  • Truepoint Solutions
    Technical Analyst
    Truepoint Solutions Feb 2020 - Jun 2020
    Tucson, Arizona Area
    • Implemented and customized Infor Public Sector software for local government agency clients using visual basic formulas and C# for customization.• Managed SQL and Oracle databases, maintained and configured servers for IPS instances.• Supported and built systems and machines for TruePoint Solutions employees.
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  • University Of Arizona Financial Services
    Student Technical Support Analyst
    University Of Arizona Financial Services Apr 2018 - Dec 2019
    Tucson, Arizona Area
    • Provided technical support to FSO employees for university owned devices through online, phone, and in-person channels.• Managed accounts and computers on the FSO domain using Active Directory and PowerShell.• Assisted in imaging university owned computers and handled hardware surplus tasks like hard drive removal and wiping for re-use or sale.
    View
  • University Of Arizona College Of Medicine – Tucson
    Student It Support Specialist
    University Of Arizona College Of Medicine – Tucson Aug 2017 - Mar 2018
    • Provided IT support to College of Medicine students and employees for university and personal devices.• Managed accounts on the university's College of Medicine domain and assisted in imaging university computers.• Oversaw hardware surplus, including hard drive removal, wiping, and re-use.
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  • University Of Arizona - 24/7 It Support Center
    Student Technical Consultant
    University Of Arizona - 24/7 It Support Center Jan 2017 - Aug 2017
    • Provided technical support to University of Arizona students and faculty for applications, computers, and software.• Troubleshot issues online, over the phone, and in person, ensuring timely resolution and customer satisfaction.• Installed operating systems and software, maintaining up-to-date knowledge of university applications for efficient support.

Elizabeth Stevens Education Details

Frequently Asked Questions about Elizabeth Stevens

What company does Elizabeth Stevens work for?

Elizabeth Stevens works for Etq, Part Of Hexagon Ali

What is Elizabeth Stevens's role at the current company?

Elizabeth Stevens's current role is Support Solution Engineer.

What schools did Elizabeth Stevens attend?

Elizabeth Stevens attended University Of Arizona.

Who are Elizabeth Stevens's colleagues?

Elizabeth Stevens's colleagues are Buthaina Ahmad, Mohammad Abdelqader, Jordan Hughlette, Stephanie Erickson, Chris Rogers, Carmen Araujo, Chris Purcell.

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