Elizabeth Stevens Email & Phone Number

Tucson, Az, Us

• Provide technical and software support for ETQ's cloud-native QMS, Reliance via ticketing system, video conference, phone support, and email.• Resolve software issues by recreating reported issues, applying diagnostic techniques, investigating causes, and recommending solutions.• Work alongside development to identify issues for future patches.• Demonstrate expertise in server, desktop, and laptop hardware, network systems, and company-standard applications.

Tucson, Arizona Area

• Implemented and customized Infor Public Sector software for local government agency clients using visual basic formulas and C# for customization.• Managed SQL and Oracle databases, maintained and configured servers for IPS instances.• Supported and built systems and machines for TruePoint Solutions employees.

Tucson, Arizona Area

• Provided technical support to FSO employees for university owned devices through online, phone, and in-person channels.• Managed accounts and computers on the FSO domain using Active Directory and PowerShell.• Assisted in imaging university owned computers and handled hardware surplus tasks like hard drive removal and wiping for re-use or sale.

• Provided IT support to College of Medicine students and employees for university and personal devices.• Managed accounts on the university's College of Medicine domain and assisted in imaging university computers.• Oversaw hardware surplus, including hard drive removal, wiping, and re-use.

• Provided technical support to University of Arizona students and faculty for applications, computers, and software.• Troubleshot issues online, over the phone, and in person, ensuring timely resolution and customer satisfaction.• Installed operating systems and software, maintaining up-to-date knowledge of university applications for efficient support.