Elizabeth Thomas Email & Phone Number

Highland Park, Illinois, United States

Highland Park, Illinois, United States

Highland Park, Illinois, United States

Supervise customer service team managing customer credits and returns and warranty claims meeting high service levels to maintain positive customer experiences. Collaborate with other departments for process improvements. Analyze customer care data and statistics to obtain results useful in taking key business decisions. Prepare training tools, assist with documenting standard operating procedures, coach the customer service representatives to advance communication and analytical skills.

Highland Park, Illinois

Customer Service Representative at Autocar Parts, LLC investigated customer claims including product returns and warranties, processed product returns and the freight call tags associated with these returns, issued warranty credits, standard credits, freight claims and or replacements orders as appropriate. Served as a liaison between the customer and logistics to ensure products are checked in from returns and ready for credit invoice.

Rolling Meadows, Illinois, United States

Glenview, Il

Sole proprietor of fresh meal delivery and catering service. Manage daily operations including product development, menu planning, inventory, order completion and delivery, email and social media marketing, client satisfaction and consumer loyalty, accounting, and staffing.

Greater Chicago Area

Performed administrative and onsite duties for large corporate events. Coordinated and carried out attendee events, including wellness activities and outside of venue food and beverage gatherings. Communicated with food and beverage team onsite before and during events to ensure BEO's were executed according to client needs. Managed registration team before and during events including training to complete registration process, provide quality customer service and guidance to attendees. Assisted lead event manager with administrative needs and onsite staff communications.

Glenview

• Assisted owner in process of opening studio, including recruiting, hiring and training 17 employees for soft opening and opening day, completed inventory and studio set up requirements for 7 massage rooms, lobby and break room • Hosted recruiting open houses, attend job fairs at local schools, manage job postings, and establish relationships within Massage Therapist community to recruit employees to fill 7 massage rooms 12 daily hours of operations. Attended local school massage clinics to recruit students for internships and Customer Service positions and Illinois Massage Therapist Conventions to expand brand awareness within Massage Therapist community. Achieved hiring goal of 15 Massage Therapists within one year of studio opening and a 90 percent retention rate of Customer Service Sales Specialists since opening.• Communicated with corporate Regional Director to achieve studio sales and customer service goals, including analyzing daily sales reports, KPI’s, Listen 360 Customer Reviews and New Client Trials. Maintained monthly goals of a minimum of 150 new clients, 20 percent conversion of new clients to Wellness Plan members, 80 percent Listen 360 reviews ratings, and 3 percent client attrition. • Trained and coached employees on Elements Corporate Service Path and Mindbody software. Provided weekly sales goals and statistics to Customer Service Sales Specialists and monthly rebook and customer review goals to Massage Therapists. Hosted monthly and quarterly meetings for training purposes, attend yearly corporate conference and Massage Therapist CEU classes, host parties and events to increase workplace culture. • Attended weekly and monthly meetings and events for 2 local chamber organizations. Build relationships with local business owners to increase New Client Trial, brand awareness and establish corporate partnerships.• Supervised studio inventory, opening and closing duties, and studio maintenance.

Northfield, Il

Provide administrative support to studio owner, teaching staff of 60 and clients through completion of daily Excel sales reports,payment processing and Quickbooks data entry, Mindbody software troubleshooting and facilities maintenance.• Assist owner with teacher and wellness staff schedules through processing schedule changes and sub requests, schedulingappointments and room reservations, communicate with clients regarding new studio schedule.• Serve as a studio advocate, resolving staff and client issues and coordinating or assisting in projects as varied as new class paymentplans structures to implementing and training staff on new class schedule and payment software programs, including Wellworks,Spabooker and Mindbody.• Manage social media campaign for the North Shore Yoga brand including updating website using Wordpress, linking website toFacebook and Constant Contact, writing and publishing weekly newsletters for 5000 subscribers and advertising special events tolocal and online publications.• Process attendance and overdue account reports and manage client package plans for accurate payment collection.

Winnetka, Il

Organized and directed cooking programs for 200 low income families from three local food pantries and four schools. Responsibilities included compiling recipes and curriculum, recruiting volunteers, delegating and assigning duties to twenty volunteers for program completion, and serving as the liaison between facilities and organization's board president.• Gathered and compiled data from ten programs for grant proposals and nutrition team. Supported board in the administration of fundraising, creating future programs, training volunteers and organization of recipe data.

Performed all necessary international and domestic flight attendant duties, including pre, inflight and post safety checks, assisting pilots and other flight crew, communicated with ground staff regarding passenger and flight information.• Assisted passengers with special needs or requests, provided meal and drink service.

Charlotte And Raleigh, North Carolina

Hired and trained administrative staff of four to provide support to five sales and recruiting teams. Supervised administrators duties of managing payroll, benefits, background checks and new hire procedures for three hundred off site contract employees.• Responsible for completing internal employee new hire packets and processes including explanation and completion of retirement, EAP, health and life insurance benefit forms, and corporate conduct policies.• Provided training to sales and recruiter teams on current Human Resources laws and hiring regulations including drug testing, background checks, and legal residency. Trained administrative staff on Peoplesoft payroll software and internal company email system.• Communicated daily with corporate office and customer service supervisors nationwide and internationally to meet and fulfill corporate standards.