In this role I am able to focus my efforts to truly design a customer-oriented sales experience. Alexssa doesn't believe in commission sales teams. We don't just sell what's on special. We design solutions to problems. We listen to what our clients struggle with and add value to help them overcome those struggles. Grow your business and we'll take care of your technology.

This employee led, small business affords me the opportunity to “wear a lot of hats”. Ultimately, my initiatives have helped increase recurring revenue by double digits year over year. Some of my other achievements have included becoming a Microsoft 365 Certified CIE Trainer and planning a Lunch & Learn on Microsoft 365 attended by 75 people (70/30 mix of prospects and clients). I am also proud to have recruited our most successful engineers. My area of responsibility includes the following:*Bussiness Development & Account Management – Prepare proposals, negotiate partnership agreements and lead account on-boarding. Increased recurring sales by 55% in 2017. Serve as an advocate for clients within Alexssa’s operation. Define and report metrics to insure SLA and profitability targets are met. Provide collections support for past due accounts as needed.*Value – Define Alexssa’s value proposition to thru regular communication including nurturing campaigns, eBooks, social media and regular client business reviews.*EOS Leadership – Share in the leadership responsibilities as outline in the book “Traction: Get a Grip on Your Business”, by Gino Wickman.*Human Resources – Recruit new team members, facilitate employee reviews and develop standard operating procedures to measure employee performance.

This family owned and operated small business was primarily focused on selling discount toys to the Toys for Tots organization. They also sold into the discount market. During my time at HID I was able to implement an eCommerce website to modernize the ordering process for customers. I also developed reporting tools to aide management in making purchasing decisions. My area of responsibility included the following:*Digital Channel Management – Expand HDI’s digital footprint to include eCommerce sites like EBay and Amazon. Photograph inventory, write descriptions and calculate competitive pricing to post product to these sites.*Catalog Design – Recycle content from digital postings to design a print catalog that could be distributed at trade shows and customer meetings.*IT Support – Scheduled and monitored backups and served as the on-site help desk tech.*Process Improvement –rolled out a bar code inventory management system to improve accuracy for receiving inventory and picking orders.

• Taught the PC based advanced Algebra Class (ALEX)• Coached students needing extra help in Common Core Math classes.• Supervised Independent Study Time (IST) classes.• Taught study skills and time management techniques.• Creatively managed classroom of up to 30 students• Improved Math Department’s data tracking system to ensure requirements for Title 1 funding are met.• Enforced SOPs to ensure student data remains confidential.• Assisted Math Department with various administrative duties.

•Consulted with Publishers to identify opportunities to sell titles in the bargain market while minimizing conflict with “front list” sales.•Grew business from $400,000 gross sales to $11,000,000 gross sales in two years.•Developed standard operating procedures to maximize efficiencies.•Coached sales staff in New York and operations staff in Indianapolis to meet sales and inventory targets.•Negotiated an exclusive contract with leading wholesaler, reducing overhead and significantly increasing profitability.

•Managed call center staff of 20 agents and daily operations dedicated to the corporate travel business for the Dow Elanco/Dow Brands national accounts.•Trained travel agents to deliver high levels of customer service while adhering to the client service agreements.•Cultivated multi-level client and supplier relationships.•Negotiated new business opportunities within the Dow Companies regarding conference and event planning services.