As a Systems Associate at the IT Desk, your role encompasses frontline IT support, Microsoft 365 and Active Directory management, Powershell scripting, and delivering tailored software and hardware solutions to a diverse customer base. You troubleshoot hardware and software issues, manage user accounts and collaborative tools within Microsoft 365, administer the Active Directory infrastructure, and utilize Powershell to automate tasks and streamline administrative processes. Leveraging your expertise, you recommend and implement software and hardware solutions that align with business needs, ensuring optimal system performance and user satisfaction while driving organizational success.

As a cybersecurity intern at Pisqrd IT Consulting, I focused on enhancing digital security measures, conducting vulnerability assessments, and implementing cybersecurity protocols. This role allowed me to actively contribute to safeguarding the company's information assets and networks. Simultaneously, as an IT helpdesk assistant, I provided frontline support, assisting employees with technical issues, troubleshooting software problems, and ensuring seamless day-to-day IT operations. These dual roles provided a well-rounded experience, combining hands-on cybersecurity practices with endpoint IT support.

-Successfully tended to an average of 150 customers a night.-Trained new employees on the computer system, best practices, and menu knowledge

-Supervise and close the store several nights a week-Upholding and performing under company standards while attending to customers-Practice leadership skills while in charge of store and employees