Scope of Role: Executed leadership in the ongoing implementation, optimization, and maintenance of the electronic health records (EHR) systems and associated systems, including end-user support, vendor management, and project management.Key Results/Achievements: • Successfully achieved Epic certification within 10 months into a new role (Feb 2021).• Quickly developed a keen understanding of healthcare operations, clinical workflows, and Epic EHR systems.• Effectively led a critical deadline-driven migration project (completed April 2022).• Designed, configured, tested, and supported data interfaces and conversions between different healthcare systems.• Partnered closely with stakeholders, including clinical staff, administrators, and IT staff, to gather requirements and translate those requirements into system design specifications.• Created HL7 files to be fed and received by third parties using Cloverleaf.• Researched, evaluated, and made recommendations while delivering technical production support.

Scope of Role: Supported, troubleshot, and oversaw the hospital’s intranet while assisting Public Affairs in managing the hospital’s internet.Key Results/Achievements: ► Noted for solely managing the hospital’s Intranet to ensure clinician/staff productivity for optimum patient care.► Maintained 100 websites:• Coordinated migration to a new content management system.• Participated in extensive analysis to determine requirements/system design assisting content owners.• Trained over 200 content owners on the use of the content management system.• Managed and guided content owners with work sessions to redesign and create department websites. • Supported, troubleshot, and ensured functionality of custom web applications using Microsoft Visual Studio and SQL Server.

Scope of Role: Support, troubleshoot, and ensure the functionality of system, update/install applications, and web development.Key Results/Achievements: ► Team member on rewriting of outdated and unstable Access 2.0 system to web-based system,eliminating disruption in the business functions to service client requests. Successfully completed project improving processing speed, system stability, and usability.► Synchronized acquisition and setup of web servers for development, test, production, and failover.► Participated in extensive analysis to determine requirements and system design: • Rewrote programs using SQL Server 2000 stored procedures. • Designed and created web screens to ensure conformity and Company web standards using Microsoft Visual Studio, ASP.NET, VB.NET, HTML, and CSS. • Assisted business area in extensive systems testing.► Noted for solely managing major software installation replacing outdated mainframe system and manual processing with Vantage-One Repetitive Payment System. Provided business users greater flexibility in administrating client accounts and automating payments for clients in annuitization phase.► Aligned technical areas for hardware requirements, client-server setup, installation of MicroFocus NetExpress, and installation of online system on 50 business users’ workstations. ► Customized the Vantage-One Repetitive Payment System to business user requirements.► Facilitated the business users and QA in the testing and defects process.► Coordinated data migration and validation from the mainframe system.► Creation of the production support process. Documented process for various departments.► Analyzed and developed functional additions and modifications on the Vantage-One Annuity system:Consulted with application vendor to install, activate, and enhance major functionality.► Assisted on analysis, design, coding/debugging and systems testing.