Elizeane B. P. Dos Santos Email & Phone Number

London Area, United Kingdom

Leading the reception team in the evening and weekends; responsible for security throughout thebuilding; responsible for the health and safety throughout the building; liasing with the WideningParticipation and Development departments on the preparation and hosting of shourt coursesand the Associate School evening classes and events; monitoring the conditions of the building;monitoring the cleanliness across the building; liaising with contractors and technical companies;assisting in any facilities duties reasonably requested; providing cover for Reception staff when required; providing a high level of customer service to visitors, welcoming them and providing any relevant healthand safety documents as required; reporting to the Building & IT Manager on any issues or complaints; setting up studios for internal and external hires; dealing with enquiries in a friendly, polite and efficient manner; completing and send a shift report at the end of each shift; ensuring reception, main office and the building is tidy, safe and ready for visitors at all times; assisting in any ad hoc administrative duties.

London Area, United Kingdom

MEND Programme Administrator - Responsible for the administration and front-line support of Mytime Active’s community based health services across the London region, including processing client bookings, processing referrals and liaising with referrers, data inputting (Salveris system).

It delivers sexual and reproductive health care to women, men, trans and non-binary individuals who speak Portuguese and work in the sex industry. The service also provides safety and support information including signposting to relevant organizations, support to register with a GP and explaining rights to access healthcare. • Interpreting and translating medical terminology and colloquial language effectively in English and Portuguese • Understanding the language and communication needs of this particular hard to reach group• Translating materials such as leaflets, adverts and information about the service, to allow growth of the service• Interpreting for virtual appointments with clinicians who use telephone contact for the purpose of advice or treatment planning• Providing a safe space for individuals who may never have accessed NHS care or any other service in the UK before, (and may have arrived in the UK very recently)• Having a non-judgmental approach challenging the stigma frequently associated with sex work and migrants.This service was the winner of the NAZ Latin nOscars Award 2018:helping Latin Americans in the UK overcome the barriers between them and their sexual health. A deciding factor in the Award allocation was the fact that Clinic S has a dedicated face-to-face interpreter.

Dealing with clients, administering booking/cancellations/no-shows (EMMA/MindBody), dealingenquiries/membership sales, collecting client attendance and enrolment fees, answering/screening/forwardingphone calls, preparing files/rooms for the practitioners, keeping the area tidy, checking/ordering products, cashing up at the end of the day, closing cash register/Z reading.

Interpreting for clients at external appointments - GP, hospital, family court, solicitor, etc.Group interpretations at LAWA´s capacity building workshopsWritten translations of internal documents and promotional materials

Key support for women experiencing or at risk of domestic violence as well as refuge residents– advice and support in accessing social services, welfare benefits, legal services, counselling and other resourcessuch as training and educational opportunities .Community outreach - running a benefit clinic at MIND/UK.Accompanying clients to external appointments when necessary, such as court, solicitor,housing office, jobcentre.Liaising with other voluntary and statutory agencies such as police and social services.Conducting key assessments - risk assessments, individual needs assessments, action plans.

Community Interpreter Level 3, Interpreting For Public Services

Understanding Community Interpreting - Level 1, Languages, Interpreting

Biologist, Biological Sciences