Elizabeth Grzybowski, Cwpc Email & Phone Number

I have ownership of establishing and driving operational best practices for the Solutions Acceleration Team within the Solutions & Services Business Unit. My responsibilities span several key areas, including:-Developing and maintaining strong working knowledge of existing and emerging technology platforms both internal and external to Axis and their.

Responsible for backend operations to scale and accelerate the growth of four strategic product categories.I own and manage:-the structure for team resources, documentation, and collaboration tools -the process of data aggregation to support win loss analysis for video management product category-workflow diagrams to evaluate and implement RPA (robotics.

I have ownership of the operational effectiveness across the Customer Care Business Unit as well as Raven360’s Learning Academy, which supports both customer and employee onboarding and ongoing training. My responsibilities span several key areas to drive process building, platform standardization, and optimization. This includes:- Defining, developing.

- Updated 125 content assets, developed 8 new learning plans, and executed relaunch of Learning Academy to improve lead generation and customer self-service training; achieved 28% increase in repeat user access- Collaborated with Sales to optimize our Learning Academy to support the buyer journey and incite sales engagement- Designed contextual help.

Framingham, MA

As Customer Success Manager in an evolving startup, my main focus was understanding customers’ initial and ongoing business objectives to establish the proper workflows, integrations, & technical documentation required for on-time project implementation. As part of a small team experiencing rapid growth, I also took the initiative to:- Configure.

Atkinson, NH

I was responsible for Sales, Sales Ops, and Client Services functions, delivering impact within the first several months.- Secured interest for 30,000 and 70,000 unit deals with subscription box companies- Migrated from Excel-based sales outreach tracking to HubSpot Sales- Optimized onboarding systems, driving a 40% increase in IR accounts

Greater Boston Area

I led the company’s first initiative of a Voice of the Customer Program. - Evaluated the customer acquisition-to-launch journey, developing a framework for listening posts at critical touch points along the journey- Designed a "feedback ecosystem" to solicit knowledgebase and in-product feedback to drive customer-centric product improvements

I was primarily responsible for the delivery and support of Qstream’s Partner self-service model. - Designed, executed and managed self-service Partner Enablement Program, driving 375% increase in repeat use of the platform- Implemented Partner Services Onboarding & Enablement model; drove 375% increase in repeat platform use- Implemented a Content.

I was primarily responsible for client-specific project implementations, but as part of a fast-growing startup, assumed additional operational and customer service job responsibilities.- Managed implementations for high-value clients such as Abbott Labs, BioRad, and Novartis- Assisted in the creation of project planning templates, training presentations.

Greater Boston Area

I managed all aspects of business operations - Product Development, Sales, Marketing, Raw Materials Sourcing, Customer Relations and Accounting.- Established business partnerships with 5 local suppliers to source raw materials, managing 9 SKUs across wholesale and e-commerce channels- Garnered endorsements from industry leaders such as PaleOMG, driving.

Greater Boston Area

Through management of a 15-person Client Service Team, I was accountable for overall satisfaction of 1100 clients worth $12M in division revenue. - Consistently met (or exceeded) departmental client activation and retention metrics- Implemented changes that improved Customer Service call queue routing and reduced call times.

Greater Boston Area

- Post-sale system implementation expert for deal values greater than $350,000- SME and first escalation contact for technical issue resolution, leading 3-person Implementation Team within the Account Management Division.

Greater Boston Area

- Managed the account health of assigned clients worth $1M in revenue.

Bachelor Of Science, Marketing & Supply Chain Management

Entrepreneurship

Master Of Science, Business & Technology Mgm'T