Ellen Hopp Email & Phone Number

In-house USDA rural development expert with deep knowledge of the various USDA loan programs. Specializing in navigating the USDA loan process from submission, review, and final approvals. Proficient in USDA guaranteed loan programs: Business & Industry (B&I), Community Facilities, Water and Environmental, and Rural Energy for America (REAP).

Wilmington, North Carolina, United States

• Serves as borrower’s primary contact throughout the loan disbursement process. Fields general loan questions, disbursement request, budget management and all modifications to the loan and project while providing exceptional customer service.• Analyzes and reviews: general contractor credentials, borrower financials, project progression and risk management factors.• Ensures completeness, accuracy and compliance of all documents and records throughout closing and funding multi-disbursing loans.• Works daily with management, underwriting, closing, legal and lending team.

Wilmington, North Carolina, United States

• Process conversion of all construction loans to the permanent loan product including preparation of documentation and post-closing responsibilities.• Serve as liaison between clients, attorneys, realtors and insurance companies from the time of construction completion to conversion to the permanent loan.• Review and maintain completeness and accuracy of construction loan files throughout the conversion process.• Underwrite and process loan modifications for in house matured loan products.• Negotiate terms and coordinate the loan process with over 90 branches.• Instrumental in ensuring satisfaction and proper communication with borrowers, executives and third parties involved throughout the modification process.

Wilmington, North Carolina, United States

• Provide clients with an advanced level of individualized customer service, consistent with their banking needs.• Process loan modifications for all matured loans.• Perform maintenance on loan accounts including responding to any customer requests in a timely, friendly and professional manner.

Wilmington, North Carolina, United States

• Provide administrative support to Commercial Lenders.• Prepare and process loan documents while working with attorneys and other businesses to ensure the loan closing process is completed accurately.• Manage and maintain long-term customer relationships of the bank.