Ellen Ryan Email & Phone Number

Chicago, Il, Us

Chicago, Il

Lead and oversee company mission, vision, strategic plan, business development, technical direction, customer relationships, and team management.

Advised customers, internal teams and company executives on thought leadership and best practices for selling and implementing open-source content management solutions.· Led efforts to design and market strategic software solutions presented to executive management team resulting in new product offerings.· Trained sales, engineers, and business development teams to market, sell and estimate Alfresco projects.· Advised potential and existing customers by communicating best practices, educating them on Hyland software, implementations, architecture, and process improvements.· Provided guidance to leadership regarding enhancements for Alfresco Services, aiming to facilitate deal closures and enhance customer satisfaction, ultimately leading to recurring business.· Led integration of Alfresco and Technology Services Group into Hyland services organization.· Strategized with partners on go-to-market approaches; educated broader company of partner capabilities.

Provided customers with a vision and a strategy of how to successfully implement the Alfresco platform. • Involved in software implementation from pre-sales through solution delivery.• Worked with implementation, sales, and customer success to ensure the customer's goals were realized.• Tracked and estimated sales pipeline. • Defined overall project requirements such as resource requirements and project length.

Chicago

Initial employee and second largest shareholder and served in diverse roles including corporate strategy, sales / business development, customer success, human resources, quality assurance and executive leader and mentor.· Collaborated with the executive team to define the overall strategic direction of the organization including marketing and product planning and ensure the company is viewed as a though leader in the industry.· Managed a team of project and relationships managers providing guidance, support and leadership ensuring high-quality project delivery and exceptional client satisfaction. · Led weekly planning and advising meetings with sales teams with the goal of reducing the sale cycle and growing revenue. · Facilitated daily implementation huddles to maintain team productivity and focus on high-value, meaningful activities, fostering employee engagement and satisfaction while ensuring company revenue goals are met. · Reviewed P&L reports to assess the financial health and profitability of the business and made decisions regarding resources, cost control, pricing, and revenue generation. · Advised customers and internal teams on implementation strategies and best practices. · Directed team in responding to audit inquiries involving security, quality control, and software development.· Analyzed and determined annual compensation adjustments to remain competitive in the job market.· Managed employee relations including overseeing all aspects of the hiring and termination processes.· Reviewed and approved employee evaluations ensuring valuable feedback and mentoring.

Utilized knowledge of software programming and business strategies to design and implement computer applications to automate processes and improve communications.