Ellen Koch Email & Phone Number

Bend, Oregon, United States

Beaverton, Or

Portland Or

Establish and maintain current customer baseWorkflow and operations analysisUSPS Liaison (implementation of USPS services such as IMB Barcodes, Full Service, Combined Mailings, Mail Piece Design, Team and management training on USPS guidelines and regulatory requirements)Assist with internal audits on a regular basisMentored customers in quarterly supplier reviews with vendors and suppliers Led regular stand-up meetings, events and continuous improvement projects with measurable goals.Coordinated preventative maintenance on existing and new production equipment, including routine calibration.Lean and Six Sigma - Improved efficiency and productivity by eliminating waste and production constraints.Develop, write and implement procedures and processes.Coach Managers and supervisors on employee relations.Operations Management

Portland, Oregon Area

Managed a team of 15 professionals (both technical and non-technical).Review business statistics and determine areas requiring enhancement, which includes inspecting samples andformulating improvement policies to meet quality standards.Directed daily operations including financial, human resources, marketing, inventory control, and customerrelations to generate optimal revenue streams for the business.Ensured compliance with company policies and procedures; led staff training initiatives to maximize productivity.Oversaw managerial leadership to all departments, functions, and operations.Direct department operations to achieve objectives within the budgeted funds and personnel.Determine detail infrastructure configuration to support system conversion and to allow for ongoingexpansion/centralization of document services according to business needs.Drove the process improvements that reduced and controlled expenses by 14%.Mentored teams to ensure all member privacy information is protected under the HIPAA compliance regulations.Managed shipping/receiving of all incoming and outgoing shipments for three buildings (600 employees)

Vancouver, Wa

Established and maintained more than three business accounts.Conducted internal audits on a regular basisMentored customers in quarterly supplier reviews with vendors and suppliersLed regular stand-up meetings, events and continuous improvement projects with measurable goals.Coordinated preventative maintenance on existing and new production equipment, including routine calibration.Improved efficiency and productivity by eliminating waste and production constraints.

Hillsboro, Or

Direct a variety of technical and production personnel.Manage the operation of high-volume AFP printing, publishing and mail production systems.Manage the operations of high volume web based ordering and fulfillment systems.Provide managerial leadership to all departments, functions, and operations.Write and deliver job performance evaluations, and establish performance goals to maintain a highly technical,proficient, specialized and motivated staff.Perform financial and statistical analysis on an ongoing basis.Construct annual budgets and administer monthly production statistics.Negotiate and leverage lease agreements, pricing and terms with hardware and software suppliers.