Ellen Torok Email & Phone Number

Cleveland/Akron, Ohio Area

. Provide customer service to patients by coordinating services,directing callers to appropriate scheduling areas and providing special instructions.. Determine appointment type and urgency then schedule appointment.. Communicate scheduling information,instructions and directions.. Capture and verify referrals and cancellations, insurance coverage and physician data.. Process intranet appointment scheduling requests.. Act as a liaison for outside referring physicians and facilities to resolve scheduling issues between patients and providers then review and confirm appointments.. Monitor combined registration reports, AHIQA. Identify patients in need of financial counseling to facilitate payment. Align correct insurance coverage with type of service provided and process insurance registration.. Utilize customer service skills to resolve patient’s concerns and issues.. Work on special projects for the Clinic as assigned.Answers physician hot-lines and contact appropriate staff for outside physicians and facilities.. Access multiple department/physician schedules to provide after-hours assistance with physician schedule cancellations and patient surgical cancellations.. Process call,fax and intra/internet appointment scheduling requests.

Woodmere, Oh

• Acted as Manager-On-Duty and supervised floor coverage and activities, including opening and closing store as scheduled; achieving individual productivity goals. • Partnered with the Store Manager on the implementation of visual merchandising directives.• Coached and developed staff to exceed individuals and store productivity goals.• Communicated with Store Manager regarding merchandising assortment, trends, and needs; ensured merchandise on selling floor was replenished appropriately. • Partnered with Store Manager to supervise and conduct staff training and ensured that the staff was adequately educated on inventory and selling skills.• Maintained staff professional and training records.• Facilitated both operations and HR management including selection and hiring of qualified candidates, scheduling staff, expense control, Loss Prevention, store audits, and reports.• Maintained positive employee relations through building, developing, and leading store team.• Collaborated with store Manager to ensure ongoing communication and education with staff.• Monitored and maintained compliance of all company policies and procedures.• Created advertising for store working with various media sources.• Coordinated the store’s participation in volunteer opportunities within various organizations.• Planned events within the store, mall, and community to increase store traffic and sales.• Assumed Store Manager responsibilities in their absence.• Prepared and conducted monthly store meetings and weekly leadership team meetings.

Lyndhurst, Oh

• Supervised stock room operations and ensured shipping and receiving standards maintaining integrity of inventory.• Developed staff to provide exceptional customer service by building a loyal customer base, understanding customer needs, and educating customers on the benefits of the product.• Provided product demos, samples, and literature to customers, emphasizing selling points, prices, and credit terms. • Sent to other stores within district as acting Store Manager in their absence.• Trainer within district to assist with new store openings. • Organized positive public relations, promotional activities and employee events.

Lyndhurst, Oh

• Responsible for overseeing Men’s, Women’s and Children’s outdoor clothing area in store.• Consistently exceeded sales goals. Awarded quarterly for top sales in store.• Led team through set-up and opening of new store in new upscale shopping complex.• Communicated merchandise needs to Store Manager.

Richmond Heights, Oh

• Served as a Supervisor for ten years with the responsibility of creating and implementing store training and motivational programs.• Promoted to manage higher volume areas through the years.• Maintained liaisons with vendors for ongoing store support and analyzed sales reports and communicated with buyers and vendors to ensure proper stock flow.• Priced merchandise and executed sale set ups.