Elliot Thomas Email & Phone Number

Richmond, British Columbia, Canada

Director of Operation for our growing I&R team within Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Business Manager for a growing I&R division within the Lower Mainland,

Langley Township, British Columbia, Canada

Great family run business, with a dedicated management team

Vancouver, British Columbia, Canada

Bc

I was recently promoted to Senior Operations Manager for AFL formerly ATI, I have worked for the company for 4 years May 2014 I took my new roll of Senior Operations Manager and have helped to implement changes to drive our company towards its goals, Oct 2014 I was given the added responsibility for looking after our dispatch center in BC, where we control the work for all our techs in BC, AB and Saskatchewan. As SOM my responsibility have grown and with it the people that report to me, I am responsible in my current position for10 FS managers, 1 Dispatch supervisor, 1 TAC team advisor, 16 dispatchers and 223 technician which includes a 22 man SMB team and a 10 man SSR team.

Bc

January 2011 I was promoted to FSM after moving to Canada to work for ATI now AFL as a field technician. In my transition from technician to Field Service Manager I took over a teams of 26 Field Service Technicians that were spread all over the LML from the bottom team, to with in the first 3 months becoming the top team in the LML, month after month we consistently exceeded our customers metrics and quickly became one of the top two crews in BC for all metrics . With this team I carry the responsibility of providing an excellent customer experience through customer service evaluations, coaching and training, evaluating based on performance metrics, safety oversight and escalation resolution. I have built fantastic working relationships with partnered contacts to provide the best service possible to our customers, and theirs. Since becoming a Field Service Manager I quickly earned the respect of my staff and my peers with proven results month after month.

Vancouver, Canada Area

As a technician the company quickly realized with my years experience I brought with me fantastic training ability which I could pass on to the newer employees, with my Customer Service Skills for Business and Residential clients on both copper and fibre service paths I had the ability to help the company grow. In this role I assisted the management team with Quality Assurance issues, escalations and technician training and coaching. During this role I excelled in providing an excellent customer experience, training and knowledgeable skill which I was able to past on to other technicians. I have had one of fastest career opportunity working for ATI Telecom International (now AFL), quickly moving to a Field Service Manager (within 6 months) faster than any peer at the time of promotion and still to date.

Margate, Kent England

Left BT in 2009 and started a communications company with my Business partner, we were registered Toshiba PBX installer and also had extensive experience on all BT PBX systems. We also installed CCTV monitor systems, alarms, Digital antenna, Satellite TV , door entry systems. Other work we undertook would involve structured wiring projects, switch installation, home theater system and internet networks installs.In 2009 I took voluntary redundancy and started my own business ET Communications, I was offered a position as a technician in 2010 ATI we are now part of AFL , I hold the position of Senior Operations Manager and have done for 4 years, started as a Field Tech, moved up in 5 month to a field service manager and was promoted in May 2014 to my current position Senior Operations Manager for 5 months

Uk

Worked as a Customer Service Engineer for British Telecom from 1997 to 2009 obtained extensive experience in all aspect of the industry from hanging and installing drops to replacing underground Cables and splicing, cable maintenance working on 200 pair plus cables and installing heat shrink closures. have a full understanding of CO work and was trained in my opium by some of the best Trainers in front line customer care skills, BT training was second to non and the level of expertise shown to the new staff was like none I have every experienced since.

Thanet, Kent, Uk

Started for British Telecom and a Telephone Operator dealing with domestic Calls and 999 (911) emergency calls, in a very short time was crossed trained to work as an International operator dealing with customer having difficulties contacting relatives in countries abroad. After a year was given charge ship promotion this gave me the responsibility for 60 plus staff on an evening shift, and making sure all the calls were answered within 9 seconds this call centre was one of the busiest in the UK and far exceeded the calls of other centres.