- I coach a team of consultants as they uplevel clients' HR and talent processes- I execute on strategically complex client engagements to ensure high-quality delivery and indisputable ROI- I proactively perform business development to drive sustainable revenue for the firm

- I deliver the strategy and implementation behind better talent management processes and behaviors- I leverage my leadership development, DEI, coaching, and consulting skills to drive concrete ROI for clients

- Launched employee-first, globally-sourced video series designed to 1) increase 8000+ people managers’ understanding of and engagement with Samsung’s leadership competencies and 2) save time and money through more accurate assessment of competencies during annual 360 reviews- Built cross-functional, international team of 28 Samsung employees to 1) record 60 senior executives in 14 countries as they defined and described competencies using stories from their own professional experiences, and 2) create guides detailing proper evaluation of leadership competencies in annual assessments

- Led cross-functional team to design, develop, and launch company-wide 8-course training curriculum to equip all employees with common understanding of DE&I best practices and encourage inclusive behavior at work- Directed a task force of 9 international DE&I specialists in designing employee/stakeholder-centric content by 1) conducting 500+ internal surveys, 6 executive brainstorming workshops in regional offices, and 3 investor discussions, and 2) benchmarking region-specific employee DE&I needs/interests against local best practices

- Acquired broad industry knowledge across mobile, health, printing, customer service, and consumer electronics domains to form strategic recommendations, solve complex go-to-market challenges, and advise Korean executives

- Created go-to-market strategies to expand a new Samsung Printing customer retention/loyalty program to 3 European countries

- Collaborated with consumer electronics manufacturer to scope and finalize feature set of IBM collaboration software to simplify communication and reduce process redundancy for client’s 200+ project managers- Democratized client’s project management process by leveraging collaboration software to 1) increase transparency of project progress, 2) broaden document access, and 3) encourage feedback between teams

- Co-created and drove global proliferation of IBM’s social business strategy both internally and externally, analyzing needs and use cases across domestic clients- Managed change through cultural and geographical barriers to drive United Kingdom oil and gas client’s adoption of enterprise knowledge management tools and increase employee collaboration rate by 150%

- Managed team of client’s accounts payable contractors to research suspicious payments, negotiate with suppliers, and develop new process flow for recovering overpayments

// In response to the 2004 tsunami disaster off the southern coast of Thailand, I joined UNC's "Tsunami Recovery Action Initiative" to rebuild economic stability in the struggling region //Captured additional market share for Thai Mueang National Park through the creation of a 6-week, multi-channel marketing campaign that leveraged website, social media, print and word-of-mouth strategiesIncreased park patronage and revenue by 20% and 30%, respectively, compared to the previous year by better communicating the park benefits that customers rated favorably in surveysLed a cross-functional team of park rangers, Thai business men, environmentalists and consultants to create a marketing plan that attracted the attention of local residents and tourists

Devised a method to evaluate whether legacy DoubleClick customers, upon being acquired by Google, would respond positively to changes in customer service levelsResearched and categorized differences between Google and DoubleClick’s customer service philosophies to identify and measure the impact of potential acquisition and customer retention challengesStructured a 4-week customer service pilot to uncover DoubleClick users’ level of indifference to decreases in live customer support, gaining actionable feedback from over 100 legacy users

Conducted needs analysis and gathered employee data requirements to build a Visual Management System that allowed Wachovia's retail credit managers to provide daily business performance metrics to their teamsLeveraged an elementary understanding of six sigma and lean methodologies to propose improvements to Wachovia's retail credit loan underwriting process