Elmel John Morato Email & Phone Number

Hamilton, Waikato, New Zealand

• Providing Business as Usual support to our internal users.• Responsible for user management in Windows AD and Microsoft 365• Ensure that each support request is handled per SLA and to the highest possible customer satisfaction.• Administer Microsoft 365 applications that includes ( Azure Active Directory, Exchange, SharePoint, Teams, Business Central, Dynamics 365, Power BI, Microsoft Defender and Power Apps).• Manage Mimecast portal to manage email security that includes (Review rejected/deferred messages, review held/quarantined messages, view message tracking/delivery, approve/block senders, and review bounced messages.

Auckland, New Zealand

Client: Rentokil Initial• Providing Business as Usual support to our internal users.• Responsible for user management in Windows AD and Google Workspace.• Ensure that each support request is handled per SLA and to the highest possible customer satisfaction.• Management in administering and configuring mobile devices for enterprise users via Workspace One/AirWatch.

Cebu, Central Visayas, Philippines

• Middleware Administrator 2020 - 2022 -Responsible for middleware installation, monitoring, troubleshooting, and identifying performance improvements. -Administer a wide variety of middleware components in a high availability client environment. -Installation of upgrades and patches associated with the middleware products. -Follow ITIL framework by raising change requests when required. -Scope client’s issues by collecting relevant information, investigating the problem by doing self – research and by involving other teams as needed. -Planning and implementing of service request work including delegating responsibilities across the team. -Installation and configuration of Middleware applications for Build Projects for a new system. -Collaborate between various teams that include Linux, Windows, Database and Network team. -Resolve service requests and incidents ticket within agreed SLA -Providing Business as Usual support to our client.

Region Vii - Central Visayas, Philippines

• Middleware Administrator 2020 - 2022 -Responsible for middleware installation, monitoring, troubleshooting, and identifying performance improvements. -Administer a wide variety of middleware components in a high availability client environment. -Installation of upgrades and patches associated with the middleware products. -Follow ITIL framework by raising change requests when required. -Scope client’s issues by collecting relevant information, investigating the problem by doing self – research and by involving other teams as needed. -Planning and implementing of service request work including delegating responsibilities across the team. -Installation and configuration of Middleware applications for Build Projects for a new system. -Collaborate between various teams that include Linux, Windows, Database and Network team. -Resolve service requests and incidents ticket within agreed SLA -Providing Business as Usual support to our client.• Kronos Application Consultant 2018 -2020 -Assisting with the implementation of the SAAS Software, Kronos, across various environments. This includes requirement gathering, process design, system configuration, testing, and go-live. All in accordance with industry standards. -Analyzing of complex data or facts, summarize findings, and present results in a compelling way. -Responsible for providing an innovative solution, outside the usual stakeholder requirements. -Responsible for scheduling meetings and be one of the POC of the Client during the implementation of the project.• Junior Java Backend Developer - 2018 -Responsible for preparing the source code, merging of code, labelling of executable and code testing. -Ensure application designs conform with business process and user requirements. -Work with senior developers to ensure the code meets a high standard.