Operations Business Manager – assist a thirteen physician group practice specializing in transplant hepatology, gastroenterology, general surgery and infectious disease. Monthly volume of 1,400 outpatient encounters. • Manage the administrative and financial operations of the clinic.o Develop and manage a budget for three service lines with an operating budget of $32M. o Managed the reviewed the FY2018 / FY2017 budgets and reported variances during monthly leadership meetings.o Review financial reports (billing and collections, Profit & Loss, Pro Forma Analyses)o Create monthly Provider RVU Productivity Reports. Hold quarterly meeting with each provider to go over his/her productivity. Reports are used to determine the provider’s market value and calculate his/her bonus. o Run monthly service line reports to help determine variances in volumes associated with Surgical Cases, GI procedures, Inpatient, and Outpatient volumes. • Assist in the supervision of front and back office operations.o Supervise personnel, which includes schedulers, medical assistants, LVNs, secretaries, call center representatives, transcriptionists.o Established policies and procedures to standardize clinical operations. o Responsible for recruiting, retaining, coaching, team building, counseling and discharging.o Ensures that personnel management is consistent and equitable in accordance with hospital policies and practices.o Perform evaluations and addresses ongoing education and performance needs.o Participate in regular staff meetings used to inform staff of policy changes, discuss areas of concern and provide necessary in-service and training.o Daily resource for staff-related issueso Implemented the Liver Institute Call Center and hold the staff accountable to key metrics. Annual Volume of 94,000 Incoming Callso Served as the department operational expert for EPIC Implementation.

Community Health Charities (CHC) is a nonprofit organization that unites donors in the workplace with our nation’s most trusted health charities.Graduate Intern – assist the North Texas Regional Manager prepare for fundraising activities and improve CHC operations by creating excel based databases. - Currently creating a Staff Activity/Charities Activity database which will allow the CHC Texas director access to up-to-date information on the operations of the regional offices.- Update donor and health charities databases. - Created a volunteer database. - Assisting with the preparation of the Ray of Hope Luncheon. The Ray of Hope Luncheon is CHC main fundraising activity.

Lone Star Circle of Care (LSCC) is a community health center comprised of twenty clinics within Central Texas. LSCC focuses on the underserved and underinsured communities providing quality pediatric, family practice, OB/GYN, mental health and dental services.Site Manager – managed three behavioral health clinics. The staff consists of ten psychiatrists, one psychologist, eleven licensed social workers and nine front office staff. - Averaged 2,100 monthly encounters for FY 2010. - Ensure scheduling and financial screening protocols are followed.- Perform ad hoc reports for the Behavioral Health Practice Administrator. - Approve payroll for front office staff. - Complete patient grievance forms.- Correspond with insurance companies to obtain payment for previously denied services.- Coordinate interdepartmental meetings.- Hire new front office staff and ensure they receive the training necessary to perform their job duties.- Create orientation schedules for new front office and medical staff. - Create work schedules for clinical and front desk staff.

Data Analyst – self taught creating reports with the Electronic Medical Record and Electronic Practice Management system NextGen. Created over 30 operational and quality reports.Operational Reports Include: - No Show Rate - Provider Utilization- Lab Utilization- Service Line Encounter Reports- Patient Cycle TimeQuality Reports Include: - Diabetic’s average HgbA1c level- Percent of hypertensive patients with a blood pressure reading of 140/80 or less- Female patients who had a PAP completed in the past 12 monthsProject Manager – Planned and implemented the LSCC Call Center. The project began in March 2009 and was completed in September 2009. Staff consisted of one call center manager, ten customer service representatives, three referral specialists, and two registered nurses. - Average Daily Call Volume – 1,800Project Manager – Helped implement an Open Access model with the COO, CMO, and Vice President of Quality. - Lowered the No Show Rate from 17% to 12% in 6 months. - Established Provider Panels for all Service Lines.- Lowered the Third Next Available Appointment for the Family Practice service line from one week to 1.5 days.Committee Member – Provider Score Cards - Created and implemented Provider Report Cards alongside the Vice President of Quality and the Senior Business Development Analyst. My expertise with the NextGen EMR application was heavily relied upon to build the clinical quality reports.Committee Member – Joint Commission Accreditation - Created and wrote the Continuity of Operations Plan for Lone Star Circle of Care. - Standardized the emergency policies for Lone Star Circle of Care’s twenty clinics.

Foot in the door job I used to jump start my career in health care. This job allowed me to develop my communication skills with other non-administrative health care professionals. Below highlights my duties in this role. - Created a report that tracked patient admission times and diagnoses for the Orthopedic and Neurology nurse manager. - Input physician orders into the EMR system EPIC.- Served as the Data Entry Officer lead on the Unit Based Council.

- Provided a cost analysis for nurse to patient ratios.- Conducted an operational study regarding chemo-chair utilization rates. These reports were developed for the RN management team.