Elson Lam Email & Phone Number

Nollamara, WA, AU

• Serve as the primary point of contact and escalation point for technical support, promptly assisting livestream technicians and onsite production teams. Address concerns encompassing audio/visual quality, network.
• Lead network troubleshooting efforts, optimizing router/switch configurations to ensure seamless live stream performance and minimize downtime.
• Coordinate global testing with 3rd party producers to guarantee compatibility and reliability of live stream setups, including TVU configurations.
• Utilize AWS services like EC2, Route 53, and S3 for optimized live stream performance, focusing on network infrastructure. Additionally, leverage Wowza for efficient video streaming.
• Proactively monitor network performance using tools like Datadog and Youbora to identify and resolve potential issues before impacting live streams.
• Securely archive video-on-demand (VOD) content to maintain data integrity and accessibility.

• Offer frontline support to the live production team, leveraging advanced communication technologies to facilitate seamless collaboration from our headquarters in Austin, Texas.
• Implement and oversee quality control measures for live streams, conducting proactive and on-demand quality assessments.
• Lead troubleshooting efforts, employing effective escalation procedures and meticulous issue documentation for swift resolution.
• Demonstrate expertise in supporting routers, switches, and network configurations, effectively connecting remotely when applicable to address technical challenges.
• Utilize AWS infrastructure, including Route 53, S3, and EC2 instances, to troubleshoot potential issues and optimize the performance of live feeds.
• Proficiently manage TCP/IP networking, Mac OS X, RTMP, HLS, Linux server configuration, and other relevant technologies to ensure optimal performance of live feeds.

Manila

• Provide prompt and effective technical assistance to internal stakeholders regarding Point of Sale (POS) and data extraction from the database concerns.
• Request system improvements and promptly report system bugs to the software supplier for resolution through ticketing.
• Install new Barter and POS updates and conduct thorough testing before deployment.
• Utilize SQL to generate various reports, including daily and monthly sales reports for branches using MS SQL Server.
• Ensure accuracy by identifying missing transactions or discrepancies.
• Coordinate with suppliers to promptly address and repair any corrupted POS database issues.

San Francisco, California

- Test iOS and Android based applications as an end users' point-of-view.- Escalate bugs/issues to team lead for improvements.

11th Floor GA Cu Unjieng Dasmariñas Street Corner Quintin Paredes

- Provide technical support to users on POS concerns.- Request for system improvements and report system bugs to software supplier.- Install new Barter and POS updates.- Test updates before deployment.- Generate reports in SQL.- Generate daily sales reports of branches if there’s missing transaction or no match in offline utility.- Coordinate with supplier.

Diploma Of Information Technology In Cybersecurity, Cybersecurity

Bachelor Of Science (Bs), Computer Science

Bachelor’S Degree, Bachelor Of Science In Computer Science

Activities and Societies: Student Council President (2009 - 2010) Yearbook Committee (2009 - 2010) Computer Society Member (2006 - 2010)