Elson Lam Email & Phone Number

Nollamara, Wa, Au

● Serve as the primary point of contact and escalation point for technical support, promptly assisting livestream technicians and onsite production teams. Address concerns encompassing audio/visual quality, network configuration, and hardware/software encoders to maintain high standards.● Lead network troubleshooting efforts, optimizing router/switch configurations to ensure seamless live stream performance and minimize downtime.● Coordinate global testing with 3rd party producers to guarantee compatibility and reliability of live stream setups, including TVU configurations.● Utilize AWS services like EC2, Route 53, and S3 for optimized live stream performance, focusing on network infrastructure. Additionally, leverage Wowza for efficient video streaming.● Proactively monitor network performance using tools like Datadog and Youbora to identify and resolve potential issues before impacting live streams.● Securely archive video-on-demand (VOD) content to maintain data integrity and accessibility.● Create and manage tickets for system improvements and bug reports, contributing to continuous enhancement of infrastructure for live stream operations. Document procedures and best practices in Confluence and manage ticketing in Jira and Salesforce to ensure proper documentation of issues and concerns during live streaming.

● Offer frontline support to the live production team, leveraging advanced communication technologies to facilitate seamless collaboration from our headquarters in Austin, Texas.● Implement and oversee quality control measures for live streams, conducting proactive and on-demand quality assessments.● Lead troubleshooting efforts, employing effective escalation procedures and meticulous issue documentation for swift resolution.● Demonstrate expertise in supporting routers, switches, and network configurations, effectively connecting remotely when applicable to address technical challenges.● Utilize AWS infrastructure, including Route 53, S3, and EC2 instances, to troubleshoot potential issues and optimize the performance of live feeds.● Proficiently manage TCP/IP networking, Mac OS X, RTMP, HLS, Linux server configuration, and other relevant technologies to ensure optimal performance of live feeds.● Provide strategic technical insights and recommendations to expedite issue resolution and contribute to the improvement of FloSports' live event services.

Manila

● Provide prompt and effective technical assistance to internal stakeholders regarding Point of Sale (POS) and data extraction from the database concerns.● Request system improvements and promptly report system bugs to the software supplier for resolution through ticketing.● Install new Barter and POS updates and conduct thorough testing before deployment.● Utilize SQL to generate various reports, including daily and monthly sales reports for branches using MS SQL Server.● Ensure accuracy by identifying missing transactions or discrepancies.● Coordinate with suppliers to promptly address and repair any corrupted POS database issues.● Oversee database backups at both the Head Office (HO) and branches to ensure data integrity and security.● Conduct visits to branches for major system updates and provide comprehensive training to relevant personnel.● Prepare user manuals to facilitate efficient usage of POS systems and related software.

San Francisco, California

- Test iOS and Android based applications as an end users' point-of-view.- Escalate bugs/issues to team lead for improvements.

11Th Floor Ga Cu Unjieng Dasmariñas Street Corner Quintin Paredes

- Provide technical support to users on POS concerns.- Request for system improvements and report system bugs to software supplier.- Install new Barter and POS updates.- Test updates before deployment.- Generate reports in SQL.- Generate daily sales reports of branches if there’s missing transaction or no match in offline utility.- Coordinate with supplier for repair of corrupted POS database.- Visit branches for major system updates and conduct training with concerned personnel.- Prepare user’s manual.- Ensure that database backups in HO and branches are done.

Diploma Of Information Technology In Cybersecurity, Cybersecurity

Bachelor Of Science (Bs), Computer Science

Bachelor’S Degree, Bachelor Of Science In Computer Science

Activities and Societies: Student Council President (2009 - 2010) Yearbook Committee (2009 - 2010) Computer Society Member (2006 - 2010)