Benjamin Ely Email & Phone Number

Youngstown, Oh, Us

Youngstown, Oh, Us

Twinsburg, Ohio, United States

1. Managed Information Systems and Communications Infrastructure: o Oversaw and maintained automated information systems, telecommunications, and network infrastructure for a battalion. o Coordinated frequency management and combat net radio support to ensure seamless communication channels.2. Communications Planning and Security:Led tactical radio planning and implemented communication security protocols to safeguard sensitive information. o Advised senior leadership on communication strategies, including network operations and COMSEC implementation.3. Leadership and Management: o Supervised a team of 10 employees across multiple states, overseeing their training and development. o Managed the planning and execution of information systems requirements for a battalion of 800 soldiers.4. Project Management and Coordination: o Directed a team of six senior managers to successfully migrate $3 million worth of equipment. o Coordinated the relocation of the Base Defense Operations Center, ensuring mission continuity and timely setup of $10 million worth of assets.Key Accomplishments:1. Enhanced Security and Reliability: o Implemented a comprehensive communications security plan, resulting in zero security incidents and maintaining a 100% reliability rate for communication networks.2. Efficient Communications Support: o Planned, managed, and executed communications support for the entire battalion, utilizing various automation systems and ensuring seamless connectivity.3. Mission Continuity and Asset Management: o Orchestrated the rapid relocation of critical infrastructure, achieving mission operational status within 24 hours without downtime for essential operations. o Coordinated effectively with contractors to ensure proper installation and setup of assets.

United States

o Accurately troubleshoot and diagnose problems to quickly resolve a wide range of technical issues.o Explain technical information in clear terms to non-technical individuals to promote better understanding.o Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolutiono Collaborated with vendors to locate replacement components and resolve advanced problems.o Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.o Trained users on how to operate thin clients, arubas, and cisco phones and all software needed to do their job properly.o Analyzed ISP and equipment issues to identify troubleshooting methods needed for quick remediation.o Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.o Responded to email and in-person inquiries regarding any issues in the operation, use and repair of all systemso Updated documentation and produced reports.o Responsible for continuous learning to stay connected with new tools, access and equipmento Responsible for assisting server engineers with their programs, access and configurations.o Responsible for assisting data engineers with their programs, access and configurations.

Greenville, South Carolina Area

 Member of Technical Advisor Group that provides a wide range of advanced support for products and services to cross-functional teams. Collects, validates and disseminates key information that allows cross functional partners to coordinate efforts resulting in the efficient resolution of real time customer impacting issues. Directly interacts with key stakeholders to escalate and resolve system, device, network and other issues. Partnerships will include interactions with Operations, Supply Chain, Network, OEMs, Device Team, Sales, Marketing, Workforce Development, POS, Training and Customer Service. Develops and maintains an expert level of knowledge regarding Verizon Wireless products, services, and technical support solutions while assisting both internal and external customers Partners with Network Repair Bureau and Escalated Response Team organizations to expedite network issues and resolve customer issues. Key Accomplishments: Put on a special nationwide project to speed up our troubleshooting steps by evaluating the systems in place and to review our processes and procedures to find the places which we could cut in order to speed the processes up to reduce our national average call time saving the company millions.

Greenville, South Carolina Area

 Provide exceptional customer service and technical support for internal and external voice and data product customers across all channels.  Utilize trouble ticket system for tracking customer interactions and problem resolution, which includes evaluating customers concerns and resolving problems.  Troubleshoot hardware and software issues, identify network & applications issues and provide detailed information on how to set up and configure data and voice products.  Verify provisioning and diagnose device and Network issues.  Follow up with customers to ensure first call resolution and achieve and deliver 100% customer satisfaction. Troubleshoot PC Operating systems, specifically Device Manager and TCP/IP configuration. Key Accomplishments: Received the Directors Circle Award for my performance as a tech rep in 2015, and 2016 Ended the year within the top 10% of Tech Reps for top performance. Served in the capacity of a POC numerous times for my team while our Supervisor was out. While a POC I took escalated calls and supported the team with a variety of issues and questions about what to do in certain situations Revamped a P2P Drive form for listening and rating Peer calls to help guide the listener on what to look for in a bad/good/excellent call.

Cranberry Woods, Pa

 Provided information to customers on the various benefits of the company’s products and services and explained how the recommendations added value to the customer’s wireless services. Utilized negotiation skills to resolve customer concerns. Troubleshoot and communicated technical answers clearly and concisely. Provided support for department initiatives as needed. Key Accomplishments: Ended the year within the top 10% of Cust Reps for top performance. Successfully handle a high volume of inbound customer calls and provide high quality customer service on calls that are generally routine and often unique in nature.

Master Of Business Administration (Mba), Business Administration And Management, General, 4.0 So Far

Bachelor Of Arts (Ba), Environmental Geoscience

Activities and Societies: Kappa Sigma SROTC