Elynor Cruz González Email & Phone Number

Santo Domingo, Dominican Republic

Greater New York City Area

Direct communication with clients. Management of the rich media production: web design, development work and audio/video units.

Dominican Republic

Process Mapping and designing a tool capable of managing the digital workload. - Capable to merged two processes, and conceptualizing an online platform to handle and archive the internal processes.

Dayton, Ohio Area

2014-2016• DCS Supervisor / Adoption SpecialistTraining several departments in the new processes. I was in charge of training people in HQ about our process, which was migrated to other offices as well.- Training in new system, documentation and resolution of errors.2012-2014• DCS Supervisor(Master's - Management and Productivity)During this period I completed the Master of Management and Productivity and my final work was based on a production line system with quality checks based on the needs of the department (which was implemented)(GSM) Graphic System ManagementWith the help of the IT department, an application was created which handles outstanding workloads, assignment by role and the quality of employees; All based in the flowchart of the process from start to finish, that I established.(KPIs)Establish the KPIs related to the general interests of the company - quality, time and productivity.2011-2012• DCS Supervisor:(Structuring)Establishment of a new work structure with quality points for the different areas. Adding coordinators by area (responsible for doing QA of their team’s work) verified by me in the end, being Product Owner of most of the finished products.(SpecialtyAds Migration)SpecailtyAds operations transferred to the department. Training and structuring this area, setting a coordinator as responsible.2010 - 2011• DCS Supervisor: (Manual and Guides)Each unique role created briefs and manuals for their position in the department, all trained to do any work.• Prepress Coordinator - 4 months – (Quality)Implementing and training in the quality process for the production department to avoid errors in the final product. (Pre-press)• Front of Book Artist - 3 months – (identifying Opportunities)It was necessary to establish a validation steps in the process, since we were having quality opportunities.

Dominican Republic

Responsible for the design and layout of publications of Editora Susaeta.Design / Layout / Pre-press of textbooks, didactic books for education, and also literature books. Involved in the process of determining which was the best software to work the current tasks and create a pilot to see the improvements. Achievements: Implemented a new program for layouts, from Quark Express to InDesign; changing the process of designing and the return time. Learned about Pre-press in general (ink management, the excess of ink, Pantone, etc) able to check prior to sending to print the plates and achieve better results, avoiding versioning and therefore opportunities for errors.

Santo Domingo

Master'S Degree, Management And Productivity

Leadership - Strategy - Financial Methods

Degree In Advertising

Corporate Communication - Marketing - Administration

Bachelor'S Degree, Integral Education