Em R. Email & Phone Number

Melbourne, Victoria, Australia

-Account coordination in the following regions: ◦ Germany ◦ Morocco ◦ Turkey ◦ The Middle East ◦ Hong Kong ◦ Philippines ◦ Malaysia ◦ Singapore ◦ Thailand ◦ Indonesia ◦ Taiwan ◦ Lebanon ◦ Azerbaijan As well as acting account manager for key South African accounts.- Customers include distributors and retailers- Working with customers both in and out of global order processes, engage in internal and external negotiation to get a result that benefits all stakeholders - Manage customer expectations and engage to maximise opportunity and identity challenges- Run monthly customer meetings - Project management - Work with the inventory and shipping coordinators in order configuration- Promotional submissions- Sell through and range analysis- Forecasting and budgeting- Customer presentations on brand, product, and retail solutions - Range management across a multitude of customers, product launch- Identify online and in store opportunities for range promotion - Planogram planning and management - Present and strategically advise product best suited to customers- In depth product and brand knowledge

Melbourne, Victoria, Australia

Working in a fast paced role to attend to the high volume of customer based service requests that come through both the inbox and via phone. Coordinate the southern teams service based activities, monitoring and managing backlog and planning future service functions as required. Taking a proactive approach to customers needs in order to build stronger and positive customer relationships. Main tasks:- Work with the service team to ensure a smooth customer experience- Planning & scheduling of service activities, including repairs, scheduled and ad-hoc preventative maintenance services (on site, in house, and remote), and installs.- Answer incoming calls and emails requests - Assist with the planning operations of service support staff- Create and issue service quotations - Create, assign, schedule, and update service orders and requests using the SAPbased CRM system- Monitor and assign Backlog Tasks and Tech Note tasks to engineers

Australia

Supported key accounts:- Kmart: Books, Craft, and Toys departments- Target: Books and Craft departments- Coles: best buys and craft/stationery rangingWith experience supporting additional accounts:- Costco- Sanity- Reject shopDay to day account administration duties including:- Stock reservation management - Monitoring stock arrival and delays- Communication with customers- Coordinating internal domestic sales meetings- Managing out of stock lines with customers- Monthly new release submissions for books customers - Monthly Advertising Information sheet creation- Submissions as required for craft customers- Registration of new lines with customers- Stock checks- Weekly product activity data reporting of Big W, Kmart, Target, Coles, and Reject Shop to the sales team- Website uploads- Additional sales reporting as required by account managers- Assisted in marketing administration (social media communications management, campaign results reporting) - Additional Ad-hoc duties as required - Entering purchase orders into Microsoft D365Experience in:- Microsoft Dynamics 365- Microsoft AX- Microsoft BI- Microsoft Excel- Microsoft word- Microsoft Outlook- Microsoft PowerPoint

Australia

• Management and planning of social media posts on Facebook and Instagram, planning posts monthly and reviewing weekly• First point of contact for clients entering the practice, via email and via phone• Scheduling appointments• Invoicing, Medicare claims, HICAPS claims, and payment of invoices using practice software EVO• Working with WorkCover, TAC, and NDIS bodies• Following up private debtors• Booking and confirming appointments• End of day reconciliation

Australia

• Invoicing in MYOB• Sending out end of month statements • Booking travel arrangements• Liaising via email• Reconciling accounts• Payment of bills• Updating of sales reports monthly and stock level reports weekly (inventory data entry)

Bachelor Of Commerce, Marketing

Diploma, Business Administration