• Establish & Maintain customer relation on all levels including CxOs• Accountable for all Huawei Projects Delivery, Customer network operations, as well as supporting future sales opportunities• Work as PD for the core, software, MW and Wireless projects in Eritrea

Data Center Migration & Consolidation Project• Establish & Maintain customer relation with key relevant customer contacts• Accountable for overall delivery strategy of Data Center Migration & Consolidation including virtualization and Cloud implementation. • Lead Project Managers as well as Technical directors to deliver according to customer expectation and contract.• Managing 3rd party vendors that coexist in customer Data Center to execute according the project master plan

(23 countries in scope “Pakistan to Eritrea including Turkey and ME”)Active member of the CU Leadership Team, maintaining dialogue with business stakeholders and other support units’ leaders. Built relationship with Engagement Practices LT Team with focus on Managed Services. Led IT organization containing IT Managers, IT Operation Managers, and execution staff. Prepared local PABXs to work with Lync Enterprise Voice to drive more cost savings. Managed all IT processes, escalations, demand, and change management programs. Managed an annual budget around 150 Million SEK to support a business of 3-5 Billion SEK.Notable Achievements• Awarded as a Key Contributor for Ericsson Business during 2013.• Participated actively in BYOD initiatives globally resulted in better user satisfaction.• Achieved IT Cost efficiency program in the region resulted in 30% reduction YOY versus 3-13% as a target.• Managed many relocation and office right sizing projects with ZERO impact to business, below budget and before deadline.• Drove the new Operating System rollout in countries under responsibility (600+ users) in 9 months without affecting their productivity.

(Egypt, Sudan, South Sudan, Ethiopia, Djibouti, and Eretria).Liaised between Business Key Stakeholders and central IT teams for IT demands and escalations. Managed an annual budget around 150 Million SEK to serve 1500+ users. Drove FSO IT solution for whole Middle East to decrease the engineers’ hourly rate. Implemented VoIP in Sudan and South Sudan network overcoming embargo and poor infrastructure which contributed for cost savings. Implemented Video conference in Egypt and Sudan to allow quicker business decisions.Notable Achievements• Implemented remote working solution while 2011 Egyptian revolution which allowed non-interrupted business outcome.• Successfully on boarded South Sudan as new Legal entity with all IT-related delivery.• Managed SAP implementation project in Sudan, Ethiopia and South Sudan and insuring organization readiness.• Introduced the Telecom Expense Management concept to North East Africa& Middle East to better control voice cost.

Managed an annual budget of about 100 Million SEK. Managed successfully IT vendors regarding contract, ordering and invoicing issues on countries level, including hosted functions, with extended mandate for operational local matters. Implemented VoIP in Tunisia, Libya, and Egypt overcoming all poor country infrastructures which drove the Intl calls down 50%. Represented the MU in global IT governance, forums for IT delivery plus Transition and Transformation to the new outsourcing contract. Acted as MU IT Manager (04/09 – 09/09) Reporting to the MU CFO with annual budget around 350 Million SEK.Notable Achievements• Removed the IT from the top 10 obstacles to do business in the MU and leveraged End users satisfaction from 2.4 to 4.05.• Modernized all the IT infrastructure transparently to the user for better performance• Successfully transformed Libya form Embargo-based IT to Ericsson Standard IT Environment.• Improved the relationship with vendors/partners and central IT teams to allow better and quicker business support.• Successfully managed the transformation and transition from the old outsourcing contract to the new one without affecting the business (ZERO down time).

(Trade Enhancement Programme TEP-A), Cairo. The main beneficiary of is the Ministry of Trade and Industry. An Enterprise Architecture projectBuilt the Target IT Technical Architecture that serve the signed-of strategic initiative, the Target Business and Information Architectures. Liaised with the ministry and its 14 affiliated organization to build the as-is state. Built the gap analysis report. Developed the high level guidelines for the proposed solutions and migration planning.• Wrote the Technical Reference Specifications for the tender that will be done to cover the gap analysis in a new assignment• Developed an IT efficiency plan for Foreign Trade Training Center (FTTC) to help achieve better business results. Designed and Implemented the IT infrastructure for FTTC to fulfill the newly created architecture.• Developed and implemented the action plan to help FTTC in getting the ISO 9001 (IT requirements).