Emmanuel R. Gutierrez Email & Phone Number

-Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services-Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business. Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.-Maintain a program of monthly (at a minimum) touch points with each client in my book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business-During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)-Clearly translate a client’s actual or potential ad spend into return on ad spend (ROAS).-Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process

United States

Advise enterprise and SMB clients on local search strategy, SEO optimization, and implementation including but not limited to:- Local search listings- Store Locator + Landing Pages- GMB management & optimization- Online reputation/review monitoring- Online syndication + citation building- Facebook Global Pages management

Santa Barbara, California Area

As Customer Success Manager I am focused on creating a great client experience for our reseller partners and their customers by working to achieve their goals for Business Listings Management.As part of my role at Local Market Launch I strive to provide the following:- Strategize and assist Sales & Marketing in creating compelling and effective sales proposals- Create and launch a customized success plan for each reseller channel partner- Conduct product and sales training for channel partners- Establish trusting relationships with channel partners and grow existing business- Serve as an advocate for our channel partners' requests for features/product updates

As Account Manager I work to ensure that we are meeting all client expectations. This includes managing high priority accounts with $1M+ annual revenue opportunities. I also focus on the following items:- Coordinating successful technical integrations and ongoing support for major partnerships.- Develop customer support documents for partners and their clients including webinars, videos, powerpoint presentation and over-the-phone training.- Listen and respond to all client requests for a great customer experience

Local Presence Automation solutions. Scalable profile claiming across top search portalsControl your business listings across hundreds of digital touch points with one central interface.Channel PartnersOur mission is to simplify the foundational process of local presence management. We provide our user-friendly TruPoint Synchronization Technology platform to automate and manage local presence and business listings management solutions across all digital channels. Our SMB and Brand products are sold through our digital agency, newspaper group, and yellow page publisher partners.Agencies and National BrandsOur Local Launch Pad technology platform provides a central interface for your team to upload your client's location data once, then monitor the results as your store finder, local landing pages, business listings and review monitoring are seamlessly controlled through one centralized dashboard.We include all the top publisher claimed and enhanced listings including Google, Yahoo, Facebook, Bing and Yelp, then reach hundreds more discovery portals through our syndication partners.

Bachelor'S Degree, Film & Media Studies

International Baccalaureate Full Diploma

Servsafe: Food Protection Manager Certification