Tony Valderrama Email & Phone Number

Georgetown, TX, US

Los Angeles, California, United States

• Led end-to-end operations to drive accessibility, efficiency, and customer-focused improvements. Oversee our DTC fulfillment and assist with Wholesale fulfillment and operations.Implemented Gorgias (CRM) and Loop.
• Initiated and integrated two 3PL partnerships, culminating in a strategic partnership with Flowspace.
• Implemented and Managed Gorgias for CRM and Loop for return management, improving support and returns processing.
• Gained expertise in both sales and technical support, inventory, and fulfillment.
• Oversaw e-commerce fulfillment, managing a team of five to ensure inventory levels, supplies, and vendor coordination.
• Reduced shipping costs by leveraging regional and third-party rate services.

Los Angeles

° Expanded vendor relations to international markets, successfully coordinated and executed fulfillment to UK and Australia, familiar with customs documentation.° Ran our multi-channel distribution network (covering direct sales, drop-shipments, retail p.o.’s) focusing heavily on efficiently allocating inventory to meet demands.° Managed small teams.

Los Angeles

° Forecasted fulfillment of food delivery and partnered with our software team in designing a framework for scaling. Lowered backorder instances to 3.5% by leveraging stock-to-ship locations..°Headed E-com subscriptions fulfillment, and collaborated with our customer support team on improving the customer journey.°Maintained database integrity of over.

Los Angeles

• Rigorously worked at hitting an under 24hr response rate for customer emails via Zendesk.
• Created guidelines for all support agents as well as providing the copy and structure for the FAQ online.
• Collaborated with engineering team on emerging defects and opportunities for product improvement
• Oversaw logistics for returned merchandise and outgoing replacements to customers.

Pasadena

• Achieved a yearly total of over one million dollars in product sold, for the 2013 & 2014 fiscal year
• A leader in sales, product knowledge and solutions. First to learn, share and inspire team members as new initiatives and products emerged.
• Utilized as a guide for my peers on handling customer concerns along with improving loyalty. Managed customers expectations while meeting and surpassing their needs. To succeed: constant awareness and presence.
• Excelled at staying self motivated, striving for results and being a mentor/leader for my team, being approachable, empathetic and engaging.

Corte Madera, CA

Provided solutions for costumer needs. Assisted with tech support for Apple products in person and over the phone. Also facilitated in store training sessions for costumer enrichment. Working in such a fast paced environment that expects excellency continues to improve my ability to adapt. In this role staying composed and repairing relationships were.

Writing and researching articles on issues revolving around current and past foreign relations with Latin America. Peer edited articles to be published on organization’s website. Involved in reporting on recent speaking events/forums held by other local political non-profit organizations.

Researching and selecting articles on economic, political, social and foreign policy issues relevant to current realities in Canada, Mexico, Central America, the Caribbean, and South America for inclusion in the curriculum of the Intensive Regional Seminar on the Western Hemisphere, a two-week course for Foreign Affairs personnel from the State Department.