-Responsible for primary recruitment planning and representing the College at various on and off-campus events within the Eastern United States (New England, New York, Pennsylvania, New Jersey, Delaware, Maryland, Washington DC, West Virginia, Virginia, North & South Carolina, Ohio, Michigan). Coordinates independent travel in support of high school, college, and education fair visits during the Fall based on prior recruitment data reports.-Serves as the admissions liaison for Graduate Music Education Studies at the College. Works closely with the Managing Director on recruitment strategies, advises applicants and their families on the graduate admissions process, and oversees applicant Audition & Interview dates.-Conducts admissions interviews with applicants on and off-campus, evaluates their suitability and preparedness to study at Berklee, and issues recommendations for admission to the College accordingly.-Advises students and their families regarding admissions eligibility, application procedures for scholarships, general financial aid information, housing, etc. via phone, email, and in-person contact.-Works closely with alumni representatives and student ambassadors to coordinate effective communications and follow-up with prospective students. Participates in mentoring and training alumni and student ambassadors for the admissions interview process.-Responsible for the effective management and oversight of a 5-6-person team for Audition & Interview (A&I) trips and other recruitment travel/events. Teams consist of faculty, staff, alumni, andstudent ambassadors. Responsible for effective budget management, securing travel arrangements, equipment rental, promoting a high quality prospective student experience, and overall ensuring successful execution of the event.-Serves as a member of the Board of Admissions, reviewing completed applicant files to determine admissions eligibility.-Serves as chair of the Admissions Culture and Community Committee.

Emanuel Manchester is historically one of the larger ELCA churches in New England. An inter-generational and Reconciling in Christ congregation, their parishoners come from a wide variety of backgrounds and they want to continue as a church of all ages, for all people. The Church are proud of their 140 year history and Swedish heritage. They are connected with the local community and strive to make a difference in Manchester. The people of Emanuel love worship and music and Emanuel is known for having high quality music and has been known as the "singing church".

-Oversaw recruitment efforts in Kentucky, Massachusetts (Central MA and South Shore), New Hampshire, New York (Central NY, Adirondacks Region, Capital Region, Hudson Valley), Rhode Island, Tennessee, Texas (Greater Austin, Greater San Antonio, South Texas), and Vermont.-Synthesized territory data into reports and queries through the College customer relationship management for usage in recruitment efforts.-Advised prospective students and families on the admissions process.-Conducted information sessions for visitors to the College.-Evaluated student applications and works in conjunction with other members of thecounseling staff to select students for admission to the College.-Compiled financial documentation and receipts into monthly expense reports inadherence to college policies.-Worked towards cultivating strong professional relationships with secondary schoolcounselors, community-based organizations, and independent educational consultants. -Member of the Guest Experience Team (GET).-Member of the Diversity and Access Team (DAT). -Member of the Student Employee Team (SET).-Member of the Marketing and Communications Team (MarComm).

-Identified customer needs and assisted in providing complete resolution of customer concerns including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.-Trained rigorously as an expert in EmblemHealth products and services, providing additional correspondence if issues were not solved on the initial call into the Gold Line.-Acted as a scheduling agent, working in collaboration with the member to ensure appointments were scheduled.-Informed and educated members on how to utilize self-service portals and mobile applications.-Created connections and developed rapport with members to provide outstanding personalized service.

-Reported directly to the Parent Program Supervisor, Orientation Residence Hall Coordinator and the Program Continuity Coordinator for the Orientation 2018 Program.-Worked in conjunction with other members of the Orientation staff to facilitate the overall Orientation program, including acting as a point of contact for personally assigned incoming New Student Staff Orientation Leaders.-Attended weekly staff meetings to debrief on the current status of the program as a whole and to address any time- sensitive issues as a group.-Responsible for Parent Check-In daily setup including the preparation and cleanup of check-in materials, operation of pertinent audio/visual equipment as needed, transportation of equipment and refreshments across campus, assigned to be the backup for the Same-Day Registration table and cashbox, and answered all parent/guardian questions at the Concierge/Name Tag table.-Conducted Parent Orientation walking tours of important and notable campus locations, giving pertinent information and answering any parent questions.-Assisted in the development and implementation of the freshman evening program, including conducting the evening UConn History Tour and supervising the morning Fun Run.-Transitioned over to the New Student Orientation program at the conclusion of the Parent Orientation run.-Stationed at the Orientation Office during International Orientation under the direction of the AdministrativeAssistant, assisting with answering phones and performing clerical duties to lighten the overall Office Staff workload.-Trained by Orientation Director in the Disney Customer Service Model and FISH Philosophy.

-Worked on-call with other staff members to facilitate the Orientation 2017 Program and assisted in the preparation of Orientation activities and materials, including student check-in for the overnight program.-Conveyed information to new students about essential University programs and services, including explanation of academic opportunities and procedures.-Led discussion and debriefing sessions with new student groups, going over sensitive topics pertaining to relevant world issues and on-campus culture.-Acquainted new students with essential departments on-campus, introducing building locations and offices to them through numerous walking tours.-Upheld pertinent academic policies and aided seasoned advisors in the development of new student class schedules, providing assistance in navigating the course registration system.-Upheld and modeled all aspects of the University of Connecticut Conduct Code.-Responsible for acting as a Resident Assistant for the overnight Orientation Program in conjunction with other staff members on the residence hall floor.