Emanuele Romano Email & Phone Number

Italia

Italy

- Achieving growth and hitting sales targets by successfully managing the sales team- Designing and implementing a stategic sales business plan - Managing recruiting, coaching and performance monitoring of sales representatives- Daily reporting- Motivating team members - Maintaining and improving relationships with the clients- Training plan

Italy

• Identify new business opportunity and potential customers. • Discover new key account leads.• Build a trusted community awareness.• Act as point of contact for clients. • Stay up to date with new features and services launched • Establish best practices • Daily report on sales performance • Suggest innovative ideas to increase sales and improve customer experience

County Cork, Ireland

- Develop relationships with key players and decision makers.- Maintain a high standard of quality.- Maximize up-selling opportunity.- Deliver excellence in customer service.- Identify customers’ needs before they do- Marketing and business development.- Listen to calls either recorded live or side-by-side while communication feedback to the agents.- Encourage good practices to improve the sales.- Identify calls failing to meet predefined standards and identify… Show more - Develop relationships with key players and decision makers.- Maintain a high standard of quality.- Maximize up-selling opportunity.- Deliver excellence in customer service.- Identify customers’ needs before they do- Marketing and business development.- Listen to calls either recorded live or side-by-side while communication feedback to the agents.- Encourage good practices to improve the sales.- Identify calls failing to meet predefined standards and identify the problem.- Implement agent training and coaching initiatives. Show less

County Cork, Ireland

- Support and train new crewbies.- Educate and empower crewbies to find solutions, troubleshoot and make correct decisions.- Promote updates to team members and feedback to support colleagues.- Promote ways to improve the model and the system.- Provide constructive feedback on the development during the on-boarding process.

Ireland - Cork

- Create a global experience of belonging for everyone, everywhere.- Provide friendly and efficient service to the worldwide Airbnb community.- Respond professionally to inbound phone calls, including urgent situations.- Identify and escalate issues appropriately.- Compose thoughtful and accurate messages or customize prepared responses to customer emails.- Research information and troubleshoot problems using available resources.- Arbitrate in situations between… Show more - Create a global experience of belonging for everyone, everywhere.- Provide friendly and efficient service to the worldwide Airbnb community.- Respond professionally to inbound phone calls, including urgent situations.- Identify and escalate issues appropriately.- Compose thoughtful and accurate messages or customize prepared responses to customer emails.- Research information and troubleshoot problems using available resources.- Arbitrate in situations between users.- Monitor and control numerous concurrent tasks in tandem.- Proactively and independently work to meet targets and goals. Show less

Italia

Tecnova Group is a startup company.- Market development.- Business unit development. - Customer relationships. - Customer Loyalty.- E-commerce- Market segmentation.- Creating charts and tables in Excel.- Involved in day-to-day work.- PowerPoint presentation. - Documentation of the work done and the procedures used.- Organization of events (meeting agents).- Periodic reports.- Shipping management

Italia

- Searching for new customers.- Market development.- Business Advice.- Data processing analysis.- Periodic reports.- Data processing and analysis

Master'S Degree, Management

Business model and business plan

Bachelor'S Degree, Business Economics

British Council, Business English, C1

British Council, General English, Intermidiate Level