Emanuel Pavlopoulos Email & Phone Number

Florida, United States

San Diego, Ca, Us

Business Management & Financial ForecastingProduct roadmapStrategic business developmentHardware Sales & DeploymentWeb developmentFacilities managementSystems integrationB2B & B2C Solutions

Tampa, Fl, Us

Roseland, New Jersey, Us

• Customer-centric philosophy to product management – significant portions of each day spent reviewing and consolidating high level/management level customer feedback from numerous channels,including in-product, 1 on 1 virtual collaborations, and feedback sessions with users and UX teams• Define product vision in line with existing OKRs while building feedback channels with diverseuser populations to refine product roadmap• Deliver key analytical insights to organizational leadership based on customer feedback andKPIs, articulating product vision through quality data and customer context• Engage clients in pilot testing early/often to ensure consistency of product vision for new andmature features• Collaborate with partner-teams to ensure effective release of products, providing cleardocumentation and expectations ahead of releases for Org Readiness activities• Orchestrate new product development for features being released to 75k accounts• Lead customer-facing and internal webinars for feature enhancements and product roll-outs• Craft detailed user stories to direct product enhancement and product creation, working closelywith engineering managers and scrum teams to be in alignment with release cycles and backlog

Roseland, New Jersey, Us

As a Team Lead I support a team of Technical Support Analysts as their subject matter expert as they work to provide outstanding customer service and results. My role is very dynamic and fast paced, and has me doing any of the following throughout my every day:- Handling escalations with customers, de-escalating situations and providing swift resolutions. - Developing dashboards/internal apps to measure metrics of productivity for teams.- Collaborating with other departments to improve both the experience for our clients, and associates globally.- Designing training and reference materials for new processes and and products.- Working extensively with development teams to prioritize updates and enhancements through dev pipeline.- Providing integral feedback on end-user use case, bug analysis, and short + long term product road mapping.I wear many hats, and I'm always creating or finding new areas to improve processes while building my expertise.

Roseland, New Jersey, Us

ADP is an industry leading HRIS company providing Payroll, HR, and Tax services to other companies. The clients I support are HR professionals who use our software products to manage their employees.Technical Analyst at ADP- Provide real-time insights and analytics on business data via SQL-based reporting- Deliver consistent technical troubleshooting solutions for proprietary software, as well as general browser and hardware elements to customers and internal partners- Maintain high standard of customer support through analytical insight and mentoring- Train customers on new software features over the phone and through screen sharing sessions- Partner with clients, providing proactive recommendations for reporting and data analytics needs- Perform exhaustive research on system bugs, identifying source and assisting escalation teams in delivering solutions

For the better part of 10 years I have explored and shared my passion for computers by being the "go-to" for acquaintances, friends & family for a wide range of technological needs. From providing repair & support, building NAS systems for small businesses, part-by-part assembly of custom liquid cooled systems designed for overclocking to the limits, I am well versed in computer building and maintenance.While having worked in a number of industries over the years, my passion has always been for IT, and my friends and family can seldom escape a conversation with me about the latest hardware and software.■ Desktop/laptop hardware & software repair for various end users■ Virus removal & system hardening; data backup & recovery■ Built unique, custom desktops to customer specifications■ Installed & configured SOHO and VoIP systems, networks■ Consultation on best practices, future-proofing of systems, preventative maintenance

Tucson, Arizona, Us

While working on the Jim Click Automotive Team, I created and maintained excellent relationships with new and existing customers■ Successfully developed my own sales strategy in order to manage time wisely and assist customers in a higher professional courteous manner■ Maintained strong and extensive knowledge of all vehicle features, makes, and models and inventory in order to consistently provide the best customer service■ Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base■ Cohesively worked with sales managers to ensure individual and department sales goals are over exceeded and timely met■ Followed up on all sales leads from a variety of sources in efforts to bring in customersI can proudly say that I focused more on making sure my clients were satisfied than on the money in my pocket. Having experienced sales in such a fast-paced challenging environment provided me with the opportunity to develop excellent negotiating skills while honing my passion for facilitating outstanding customer experiences.

London, Gb

■ Supervised and trained employees to conduct accurate and consistent scoring of student test submissions■ Provided timely and helpful performance feedback to employees■ Monitored group data-metrics to identify project weaknesses, provided feedback to management to improve scoring accuracy and completion

Naperville, Il, Us

Supervisory and Managerial■ Hire, train, and manage staff involved in transportation and parking services, such as: bicycle repair, vehicle maintenance, shuttle operations■ Conduct driver training and safety education■ Oversee daily college transit system operating 15 hours per day■ Coordinate daily rental operations of college vehicle fleet■ Direct the sale and distribution of parking permits■ Track/Identify yearly parking trends and anomalies, identify potential solutions to problem areas■ Market and direct long-term growth of bike share programs consisting of over 200 bicyclesTransportation and Parking■ Facilitate maintenance logistics of college vehicle fleet and safety patrol vehicles■ Contract negotiation with external vendors, such as: fleet tracking, vehicle acquisition, and transportation charters■ Manage campus-wide student and professional staff driver certification programs■ Connect with local vendors to provide unique incentives to students and community members involved in products and services■ Design and direct promotional/marketing and media for products and services■ Introduce cost-saving technologies, such as: vehicle telematics/tracking, fuel management, and cloud inventory systems■ Monitor efficiency of daily transportation services to forecast usage trends, identifying future vehicle needs using a "just-in-time" business inventory practices■ Design data metrics to measure and forecast budget efficiency using Microsoft Access & Excel■ Implement new and support ongoing green/alternative transportation programs, such as: ride-share and bike-share initiatives■ Supervise daily operations of an on-campus bicycle repair shop, oversee meticulous inventory management procedures■ Manage on-site and off-site parking venues, including the supervision of parking policy enforcement and citations

■ Promoted company and products to prospective investors and clients■ Advanced business from privately held to publicly held corporation■ Managed daily office operations as well as quarterly and yearly filings with the Securities & Exchange Commission