Emily Mcmahan Email & Phone Number

• Update and maintain the NBAA website using Wild Apricot, adding forum pages and resources resulting in increased engagement with association and growth of individual member organizations
• Produce content for internal and external communications, including the membership e-newsletter
• Attend Working Group and Steering Committee meetings and take minutes, organizing data and action items to be used in future decision-making

• Assisted in the planning and execution of customized email campaigns for various nonprofit clients to advance the client’s mission and focused effort
• Created and initiated SMS, petitions (advocacy), surveys, and donation forms that focused on particular client efforts and goals
• Utilized multiple programs and tools, including Dreamweaver, and basic HTML skills
• Responsible for the quality assurance of all final draft communications before presenting them to clients
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• Acted as liaison between clients and internal team for edits on the copy and design

• Oversaw the training of new hires in the areas of CRM usage, client engagement, and vendor-specific technological systems
• Updated business initiatives, processes, and marketing to align with current travel trends

• Connected clients with customized travel packages for both domestic and international itineraries based on their desires and budget
• Utilized excellent relationship with large network of vendors to advocate for clients before, during, and after their travel
• Agile coordinator with the ability to anticipate potential obstacles and resolve appropriately
• Point of contact for vendors- implemented necessary processes and procedures needed for inclusion on vendor media

• Maintained steady composure under pressure. Exhibited exquisite attention to detail in critical tasks such as medication organization
• Maintained a safe and healthy physical environment while also providing emotional support for those affected by the significant life change

• Assisted professor in undergraduate course "Chicanos in Contemporary Society"
• Prepared for various scenarios and lessons to engage students at a moment's notice
• Served as the primary instructor when the professor was unavailable

• Assisted professor in undergraduate course "Introduction to American Studies"
• Facilitated weekly class discussions, graded students' essays and quizzes, and provided feedback on journal entries

Wyoming Humanities Council

• Merged accounts on company database to maximize efficiency
• Collected information necessary for the reformation of cultural programs, such as the "Reading Wyoming" series

• Conducted phone interviews to gather intake information prior to mediation appointments
• Updated client files as needed

Master Of Arts (M.A.), American Studies

Bachelor Of Arts (B.A.), International Affairs

Activities and Societies: Phi Alpha Delta (2011-2012) Minor: Africana Studies Minor: Humanitarian Affairs