Emily Mcmahan Email & Phone Number

• Update and maintain the NBAA website using Wild Apricot, adding forum pages and resources resulting in increased engagement with association and growth of individual member organizations• Produce content for internal and external communications, including the membership e-newsletter• Attend Working Group and Steering Committee meetings and take minutes, organizing data and action items to be used in future decision-making

• Assisted in the planning and execution of customized email campaigns for various nonprofit clients to advance the client’s mission and focused effort• Created and initiated SMS, petitions (advocacy), surveys, and donation forms that focused on particular client efforts and goals• Utilized multiple programs and tools, including Dreamweaver, and basic HTML skills• Responsible for the quality assurance of all final draft communications before presenting them to clients•… Show more • Assisted in the planning and execution of customized email campaigns for various nonprofit clients to advance the client’s mission and focused effort• Created and initiated SMS, petitions (advocacy), surveys, and donation forms that focused on particular client efforts and goals• Utilized multiple programs and tools, including Dreamweaver, and basic HTML skills• Responsible for the quality assurance of all final draft communications before presenting them to clients• Acted as liaison between clients and internal team for edits on the copy and design• Created and abided by urgent timelines that began at client initiation. Drafted the strategy and description of client needs for the creative team, while managing internal and external schedules to ensure timely delivery• Organized campaigns by creating the necessary Google Drive folders and set up the “to-dos” in Basecamp. Offered support and follow-up as needed• Point of contact for weekly client meeting agendas – collaborated with the internal team and served as the primary notetaker during both client meetings and internal brainstorming sessions• Maintained meticulous documentation and organization using various tools, including Google Workspace and Basecamp (Project Management)• Chosen to provide mentorship to incoming Digital Project Assistant. Facilitated weekly one-on-ones, provided training and support Show less

• Oversaw the training of new hires in the areas of CRM usage, client engagement, and vendor-specific technological systems• Updated business initiatives, processes, and marketing to align with current travel trends

• Connected clients with customized travel packages for both domestic and international itineraries based on their desires and budget• Utilized excellent relationship with large network of vendors to advocate for clients before, during, and after their travel• Agile coordinator with the ability to anticipate potential obstacles and resolve appropriately• Point of contact for vendors- implemented necessary processes and procedures needed for inclusion on vendor media

• Maintained steady composure under pressure. Exhibited exquisite attention to detail in critical tasks such as medication organization• Maintained a safe and healthy physical environment while also providing emotional support for those affected by the significant life change

• Assisted professor in undergraduate course "Chicanos in Contemporary Society"• Prepared for various scenarios and lessons to engage students at a moment's notice• Served as the primary instructor when the professor was unavailable

• Assisted professor in undergraduate course "Introduction to American Studies"• Facilitated weekly class discussions, graded students' essays and quizzes, and provided feedback on journal entries

Wyoming Humanities Council

• Merged accounts on company database to maximize efficiency• Collected information necessary for the reformation of cultural programs, such as the "Reading Wyoming" series

• Conducted phone interviews to gather intake information prior to mediation appointments• Updated client files as needed

Master Of Arts (M.A.), American Studies

Bachelor Of Arts (B.A.), International Affairs

Activities and Societies: Phi Alpha Delta (2011-2012) Minor: Africana Studies Minor: Humanitarian Affairs