Emerald Fuller Email & Phone Number

Develop, coordinate and manage the EARN Center under the supervision of the Mid-Atlantic Regional Director . Ensure that all goals set forth in the EARN Center contract are met. Oversee and ensure effective administrative communication and timely completion of all paperwork for all EARN Center Staff (time sheets, evaluations, new hire paperwork, etc.). Ensure that all administrative documents (performance invoices to/from PWDC, etc.) are accurate and completed on time. Maintain all reporting records required by all funding sources of Career T.E.A.M EARN Center, and ensure that the Management and Administrative staff have all needed information. Provide oversight and direct supervision for the EARN Center's Assistant Director, Manager of Case Mnangement, Manager of Data Services, Job Development team, Administrative Assistant, Receptionist(s) and other personnel as required. Provide Agency Management with timely and accurate weekly and monthly reports of actual vs. goals for all PWDC-mandated client benchmarks. On a monthly basis, reconcile all client benchmark data contained on the preliminary performance payment invoice generated by PWDC to the internally generated weekly and monthly reports.

926 W. Allegheny Philadelphia,Pa

Develop, coordinate and manage the EARN Center under the supervision of the Senior Director of Workforce Development. Ensure that all goals set forth in the EARN Center contract are met. Serve as liaison to PathWays PA's Administrative Office; oversee and ensure effective administrative communication and timely completion of all paperwork for all EARN Center Staff (time sheets, evaluations, new hire paperwork, etc.). Ensure that all administrative documents (performance invoices to/from PWDC, etc.) are accurate and completed on time. Maintain all reporting records required by all funding sources of PathWays PA's EARN Center, and ensure that the Management and Administrative staff have all needed information. Provide oversight and direct supervision for the EARN Center's Assistant Director, Manager of Client Services, Manager of Data Services, Job Development team, Administrative Assistant, Receptionist(s) and other personnel as required. Provide Agency Management with timely and accurate weekly and monthly reports of actual vs. goals for all PWDC-mandated client benchmarks. On a monthly basis, reconcile all client benchmark data contained on the preliminary performance payment invoice generated by PWDC to the internally generated weekly and monthly reports.

Responsible for the planning and oversight of all activities of the E.A.R.N. Center. Manages the daily operations of Center services to assist customers in obtaining their employment and training needs or accessing community resources. Monitors program to ensure that performance and activities are compliant with contract requirements. Conducts regular meetings with division functional managers to review progress and chart activities. Monitors information system and data collection related to program outcomes and customer satisfaction. Reviews and verifies program performance data in comparison to contract goals to ensure success of the program. Develops and implements corrective actions when program is not meeting contract goals or requirements. Conducts audits of customer files on a regular basis to ensure that files are maintained in compliance with contract requirements

Philadelphia, Pa

Responsible for monitoring the effective delivery of job search skills instruction, job development and placement and project outcomes. Ensures the effectiveness of project staff. Provides guidance to customers, monitors the follow-up on customer employment status. Orients new employees with project goals and activities, job duties and expectations, employment benefits and employee handbook. Reviews job search skills lesson plans on a weekly basis to ensure curriculum is being implemented effectively. Counsels case managers and employer account representatives when customer problems occur regarding placement activities.

Contact area and national employers to develop awareness of services and determine potential job opportunities for participants. Conduct site visits with potential employers to provide specific program and participant information necessary to establish a "first source" hiring relationship or to identify an immediate need for a large number of employees. Determine employers' needs and details the job opportunities and employer requirements in job bank. Follow-up with employers to determine outcome of current openings, placements, and job retention status. Represent company at various job fairs and business forums. Advise Case Managers of current job openings and seeks to identify qualified participants based on skills, interest and experience relevant to job position. Maintain records of all employer contacts including openings developed. Provide status of openings and job retention results. Effective communicator in order to represent company via telephone and in person to establish contact with area employers. Possess complete knowledge of job search and placement process. Formulate, plan and facilitate various workshops utilizing acquired knowledge.

Directed and coordinated activities of personnel involved in operating store in assigned area. Interviewed and selected individuals to fill vacancies. Maintained employment records for all staff. Terminated employment of employees whose performance did not meet company standards. Directed compliance of workers with established company policies, procedures, and standards, such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges. Inspected premises of assigned area to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances. Reviewed operational records and reports to project sales and to determine store profitability. Coordinated sales and promotional activities. Negotiated with vendors to enter into contracts for merchandise.

Assisted store manager with selection, training, and supervision of staff; merchandising and selling products and services. Provided customer service, controlled inventory and supplies, cash management, and maintained appearance of store. Followed policies and guidelines of company to ensure customer satisfaction and maximization of profits. Assisted with recruitment, interviewing, and selection of new employees. Trained new employees in company procedures and policies and provided coaching and guidance to develop employees. Assisted store manager to prepare work schedules and assign staff to meet customer needs and manage payroll expenses. Provided feedback to store manager on individual staff member's performance. Assisted sales staff, completed sales, prepared sales and service orders, and answered customers' questions. Explained and demonstrated merchandise use to customers. Followed customer service policies and procedures, to provide example for sales staff. Resolved customer complaints regarding product, service, billing and other issues. Oversaw sales floor presentation of goods, advertising displays, and other promotional materials to insure merchandising met company standards. Monitored cash control procedures. Performed daily or shift closing procedures on point-of-sale terminals. Reconciled cash, charge, and debit balances with sales reports. Performed inventory control and reconciliation to control shrinkage and ensure adequate supply of inventory and materials. Assisted store manager with administrative tasks, such as preparation of daily sales reports, timekeeping or payroll reports, or requisitions for materials or supplies. Opened and closed store following standard procedures.

Ba, Communications

Activities and Societies: MSU Gospel Chorale

Bachelor Of Arts, Communications