• Foster authentic relationships with TPA members to advance the association’s mission. • Oversee administrative duties, including timelines, budgets, and objectives for TPA events. • Coordinate TPA member engagement opportunities, including conferences and special events. • Negotiate contracts and manage on-site logistics for conferences and tradeshows. • Collaborate with the Manager of Communications on marketing materials for TPA events. • Ensure successful conference registration activities in collaboration with TPA Controller. • Cultivate relationships with vendors and sponsors for TPA and TPREF success. • Work with the Executive Director to evaluate and refine the TPA building’s needs. • Provide activity coordination and project management for all TPA staff.

• Planned and executed various Alumni Relations events, both in-person and virtual. • Coordinated large-scale annual alumni events, managing all aspects from venue to marketing. • Worked with the communications team to develop effective marketing strategies. • Tracked and reported event data for strategic decision-making. • Served as a liaison to campus partners, coordinating co-sponsored events. • Advised the Jackson State University Pre-Alumni Council. • Coordinated activities for reunion and 50th-year reunion classes.

• Communicated policy information clearly and effectively to policyholders and administrators. • Ensured accurate policy administration in accordance with contractual provisions. • Researched and resolved policyholder and agent requests. • Provided customer service guidance and updates using databases. • Identified alternative administration options and negotiated exceptions.

• Managed vendor relationships and served as the primary point of contact. • Collaborated with vendors to meet client expectations. • Guided clients through event details and served as their personal coordinator. • Planned and coordinated various events, including meetings, inaugurations, and weddings.