Mike Flanagan Email & Phone Number

Allentown, Pennsylvania Area

Bethlehem Pa

IT Support Manager Server, Desktop, Network and Application Support for Cera-MetIBM, Dell and HP hardware support repair and resolutionImaged and restored desktop/laptop clients.Domain/LAN/WAN connectivity trouble shooting and resolutionSupported MS Windows 7, XP Pro. And 2000 Operating systems.Supported all plant application software including MS Office.Managed web content for company websiteSCO UNIX support for ERP production application.Performed WinPack Badging system administration.Merlin Legend PBX administration and support.

Bedminster, Nj

AT&T CORPORATION, Bedminster, NJ 1986 – 2004(Leading Telecommunications Company)Technical Staff Member – Global Network Operations Center 1995 - 2004 Infrastructure SupportProject management, deployment, maintenance, systems support, system integration and network infrastructure uptime. Significant accomplishments and responsibilities include:•Deployed new systems and network infrastructure to support the new Global Network Operations Center.•Member of project implementation team to transition and deploy equipment, network, and operations to the new GNOC, Global Network Operations Center, Bedminster NJ.•Deployed Cisco Latitude Conference Bridge saving the business unit from internal conference reservation costs.•Coordinated the planning, implementation, integration, and testing of system tools and programs to allow for Network Managers to monitor, maintain, and control AT&T’s network. •User acceptance testing in preparation for NEMOS, Network Elements Management Operations Software, upgrades. Done quarterly.•Windows 2000/XP server deployment and support for GNOC and data centers in Kansas City and Denver.•Desktop support (including NEMOS, Network Element Management Operating System, MS Office, and MS Exchange )•Performed software deployment in support of AT&T’s propriety software application for monitoring AT&T’s network.•Maintained and managed Ghosted images of all console positions and supported NT/2000/XP platforms.•Performed daily, incremental, and weekly backups of all server stored data.•Troubleshooting and resolution of internal/external network, (LAN/WAN) connectivity problems affecting access to applications on CISCO VLAN between NSDNet and UGN corporate networks.•Supervised union communication technicians.•Managed the migration from a UNIX mail platform to MS Exchange 2000 for district nationwide.

Sociology, Sociology Liberal Arts

Ba, Sociology

Activities and Societies: Hockey club, ESSC radio club