- Financial Reconciliation and Accuracy Assurance: Managed the meticulous balancing of accounts, handling approximately $4 million monthly, to detect delinquencies and ensure the precision of financial records. - Mortgage Payment Administration: Assigned and distributed mortgage payments for community development accounts, enhancing the accuracy and efficiency of financial tracking. - Client Portal Development: Collaborated with JP Morgan Chase to refine an electronic payment portal, significantly improving user experience. - Grant Schedule Management: Utilized general ledger expertise to update grant schedules, ensuring precise fund allocation and accurate expense reporting. - Budget Planning Assistance: Collaborated with Asset Management on 2024 budgets for current developments and forecasting mortgage payments. - Employee Morale Enhancements: Contributed to two original ideas for Christmas celebrations that significantly boosted team morale, showcasing a commitment to creating a positive work environment.

I processed unidentified child support payments and UNID letters. This involves research, payment processing/refunding, communication with employers and the Friend of the Court. I handled research requests from employers and members from missing payments to missapplied payments. I have assisted in the Learning and Development of the Payment Department. Created job aids, performed orientation, shadowed, and worked with management and developers to streamline the payment processing system for a more effecient operation to meet Service Level Agreements

Worked in the call center assisting financial professionals and policyholders with fixed and variable annuities, web assistance, telephone withdrawals, and premium phone deposits. Handled calls with first call resolutions to meet client expectations.

Performed sanitation procedures and assisted management in miscellaneous tasks

I handled member transactions, handled inbound and outbound calls, suggested products and services to members to further their financial success, and opened/closed the branch. I was also a certified loan officer with NMLS who assisted members to find the right type of loan for their needs.

As part of the Merchandise Flow team, I worked with my team to ensure the store was stocked for morning shoppers. I was assigned to the Instocks Team where we ensured proper inventory to allow appropriate product orders. I was assigned Shoe Brand Attendant where I made sure the Shoe Department was stocked, clean, and signed accordingly. I was trained in the backroom, instocks, cashier, salesfloor, and merchandise flow. I also suggested Target RedCards and their Cartwheel app to assist guests in finding sales and deals.

I stocked product, ordered supplies, cleaned the store, assisted customers with purchases, changed gas prices according to company requests, baked bakery and roller grill items, as well as supplied customers with numerous varieties of coffee. I also handled shift change and lotto counts.

I closed the restaurant 5 days a week. I was trained in every position (grill, front end, and backend). I stocked product, processed orders, cleaned the restaurant after hours, money handling, and customer service.