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Leader and champion for enterprise customer success in Google Cloud migration and adoption, providing partnership and thought leadership in all facets, from culture, to technology, to process.
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Consulting Account LeadGoogleAtlanta, Ga, Us
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Customer Experience LeadGoogle Apr 2022 - PresentAtlanta, GaShepherding strategic enablement and ensuring TAM & Professional Services delivery excellence for Google Cloud enterprise customers
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Technical Account ManagerGoogle Aug 2018 - Apr 2022Atlanta, GeorgiaPartnering with Google Cloud enterprise customers through their cloud migrations, including:>> Supported customers' transformation vision>> Provided guidance on cloud migration strategy and roadmap>> Advocated for customers within Google Product and Engineering>> Coached on cultural transformation>> Led Professional Services TAMs and consulting teams
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Senior Business Management (Cloud Application Operations - Advanced Technical Support Team)At&T Feb 2016 - Aug 2018Atlanta, Georgia>> Facilitated operational transformation to enable a team of 800+ to support new cloud-based technologies, including microServices and a suite of automation apps for virtual services (ECOMP), in a self-defined program management role (Emerging Technology Coordination)>> Represented Operations team on cross-organizational forums, ensuring strategic alignment and supportability for new products/features or initiatives, delivering executive-level program status reports, and driving closure to critical issues >> Identified and efficiently closed operational gaps by translating issues into technical requirements, driving delivery prioritization, and documenting support process best practices>> Designed and implemented monthly senior executive presentation that codifies support readiness status for new cloud applications and ensured alignment with stakeholder teams in Architecture, Development & Operations -
Professional Business Management (Cloud Platform, Application, And Data Layer Support Team)At&T Aug 2013 - Feb 2016Atlanta, Georgia>> Served as operations process planner in the build-out and launch of a first-of-its-kind cloud-based VoIP service which enabled real-time call recording>> Led the implementation of new operations tools to reduce the mean-time-to-restore for cloud applications by working with 3rd party vendors and internal legal team, coordinating training, securing funding, and designing support processes>> Enhanced data quality of support tickets by providing new requirements for data field population, including a new virtual machine naming convention and an impacted service identifier, which eliminated confusion during trouble resolution and was proved to reduce mean-time-to-restore
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Sr. Specialist Network Support (Cloud Platform Incubation Team)At&T Jan 2012 - Jul 2013Atlanta, Georgia>> Defined, documented, and trained support team on standards to improve ticket quality and metrics reliability, allowing higher accuracy in reports to management and leading to more data-based support decisions, including readiness to exit incubation>> Successfully streamlined ticketing procedure between CaaS/PaaS/StaaS client teams and the operational support team by collecting requirements, customizing data entry forms for consistent input, and generating notifications to keep the client informed
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InternLarsen & Toubro Power May 2011 - Jul 2011Chennai Area, IndiaCreated a Visual Basic program and user interface to select ideal glass materials based on various parameters (for use by L&T's architects)
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Peer AdvisorAuburn University Sep 2010 - May 2011 -
Freshman Orientation LeaderAuburn University Jan 2010 - Jul 2010
Emily Carr Skills
Emily Carr Education Details
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Cum Laude
Frequently Asked Questions about Emily Carr
What company does Emily Carr work for?
Emily Carr works for Google
What is Emily Carr's role at the current company?
Emily Carr's current role is Consulting Account Lead.
What is Emily Carr's email address?
Emily Carr's email address is em****@****bbs.com
What is Emily Carr's direct phone number?
Emily Carr's direct phone number is +140495*****
What schools did Emily Carr attend?
Emily Carr attended Auburn University.
What skills is Emily Carr known for?
Emily Carr has skills like Cloud Computing, Process Improvement, Microsoft Excel, Visio, Telecommunications, Microsoft Office, Process Engineering, Product Development, Visual Basic, Operational Planning, Six Sigma, Engineering.
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Emily Carr
Partnership Director | Early Learning | Promise Partnership Utah | United Way Of Salt Lake | Utah'S Promise | Salt Lake Metro AreaSalt Lake City, Ut1golucid.co -
Emily Jordan
Los Angeles, Ca1netflix.com1 +131057XXXXX
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Emily Carr
Project Manager University Of Louisville School Of Medicine Office Of Professional & Educational DevelopmentLouisville, Ky -
1airodigitallabs.com -
Emily Carr
Washington, Dc2deloitte.com, deloittedigital.com6 +170360XXXXX
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