Emily Carr Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

Shepherding strategic enablement and ensuring TAM & Professional Services delivery excellence for Google Cloud enterprise customers

Atlanta, Georgia

Partnering with Google Cloud enterprise customers through their cloud migrations, including:>> Supported customers' transformation vision>> Provided guidance on cloud migration strategy and roadmap>> Advocated for customers within Google Product and Engineering>> Coached on cultural transformation>> Led Professional Services TAMs and consulting teams

Atlanta, Georgia

>> Facilitated operational transformation to enable a team of 800+ to support new cloud-based technologies, including microServices and a suite of automation apps for virtual services (ECOMP), in a self-defined program management role (Emerging Technology Coordination)>> Represented Operations team on cross-organizational forums, ensuring strategic alignment and supportability for new products/features or initiatives, delivering executive-level program status reports, and driving closure to critical issues >> Identified and efficiently closed operational gaps by translating issues into technical requirements, driving delivery prioritization, and documenting support process best practices>> Designed and implemented monthly senior executive presentation that codifies support readiness status for new cloud applications and ensured alignment with stakeholder teams in Architecture, Development & Operations

Atlanta, Georgia

>> Served as operations process planner in the build-out and launch of a first-of-its-kind cloud-based VoIP service which enabled real-time call recording>> Led the implementation of new operations tools to reduce the mean-time-to-restore for cloud applications by working with 3rd party vendors and internal legal team, coordinating training, securing funding, and designing support processes>> Enhanced data quality of support tickets by providing new requirements for data field population, including a new virtual machine naming convention and an impacted service identifier, which eliminated confusion during trouble resolution and was proved to reduce mean-time-to-restore

Atlanta, Georgia

>> Defined, documented, and trained support team on standards to improve ticket quality and metrics reliability, allowing higher accuracy in reports to management and leading to more data-based support decisions, including readiness to exit incubation>> Successfully streamlined ticketing procedure between CaaS/PaaS/StaaS client teams and the operational support team by collecting requirements, customizing data entry forms for consistent input, and generating notifications to keep the client informed

Chennai Area, India

Created a Visual Basic program and user interface to select ideal glass materials based on various parameters (for use by L&T's architects)