Emily Daugherty Email & Phone Number

Seattle, Wa, Us

Redmond, Washington, United States

Redmond, Washington, United States

Responsible for creative and agile solutions to non-standard return, repair, and replacement issues, training and coaching of tech support staff, policy writing and implementation, change management and advising, project management, logistics and fraud investigations, SME for regional tier-1 support teams; weekly reporting and metrics for issue resolution. Data entry, data analysis, and reporting.

Seattle, Washington, United States

Fully licensed insurance agent in all US states, Puerto Rico, and Australia. Provide education,care, billing, and account management support to all customers. Handling up to forty supportdaily, both outgoing and incoming. Handles all legal requirements for insurance accountmanagement, documentation, and closure. All licenses are up to date, PII trained and certified.

Seattle, Washington, United States

Performed personal and professional support duties for two independent business owners. Schedulemanagement, including internal and external meetings and appointments, daily routines, and projectdelivery timelines. Cleaning and general maintenance for homes, rentals, offices, vehicles, and otherproperties. Fleet vehicle maintenance and records management. Product and tool inventory,support/staffing for events, grocery shopping, and errand running.

Lynnwood, Washington, United States

Supervised the mobile teams that performed all automotive repairs. Executed biweekly payroll, coached & trained employees, managed inventory of trucks & offices. Received, scheduled, and dispatched all work orders to crews. Performed customer service duties via email, phone, and in-person. Ordered and purchased all supplies for work orders. Created and edited all training for new hires. Workflow management and work order scheduling, calendar management for owner, revenue auditing, supply and inventory control, training management, performance review, and conflict resolution. Lead development and growth direction.

Redmond, Washington, United States

Supervised a team of up to 30 agents who specialized in hardware escalations. Advised, coached, and document the proper ways to handle escalations. Worked closely with CELA, BBB, and other escalation sources. Analyzed high visibility legal and executive cases as they were worked by Tier 3 support staff. Provided training and real-time coaching for case requirements and resolution.

Seattle, Washington, United States

Coordinated Phase 1 Oncology Program activities within the Division of Medical Oncology. Provided administrative support for the clinical, academic and research activities of faculty within the Division of Medical Oncology. Managed schedules, coordinated meetings. Provided administrative support for clinical research activities. Prepared and process manuscripts and slides. Supported clinical protocol development and preparation. Coordinated travel, meetings and speaking engagements. Served as liaison between faculty and clinic staff, and coordinated faculty scheduling with clinic staff. Managed daily office functions of mail and supply ordering. Provided office phone coverage and faculty calendar maintenance. Provided assistance to fellows and program patient care personnel as needed. Maintained adequate supplies and equipment for successful functioning of the Program: found best price, used appropriate budget; maintained toner supplies for program printers. Entered purchases in UW purchasing systems and tracked software (eProcurement and Purchase Path).

Issaquah, Washington, United States

Partnered with various teams and organizations within Microsoft on projects for delivery by developing insights and data to present at an executive level. Data collected from customer interactions and surveys was used to project future volume, improve the customer journey though the Microsoft support system, and save money on process & policies. Data was used to advocate for changes within the customer support system in order to optimize process, save money, and minimize customer stress and interactions.

Lynnwood, Washington, United States

Performed all scheduling, managed work flow, rang sales, ordered supplies, answered calls & addressed walk-ins, cleaned shop premises, opened & closed business. Recorded all employee's hours, performed bi-weekly payroll, and contributed to performance reviews. Sold and negotiated sales directly with customers. Worked with QuickBooks Online, Google Calendar, Mail & Voice, Mac systems, and Microsoft Word Suite Online.

Williston, North Dakota, United States

Performed maintenance and construction duties as a contracted worker for various oil companies. Daily duties included: plumbing, electrical, running heavy equipment, working with a wide variety of hand and electric tools, driving a service truck, and pulling a gooseneck. Certified for confined space entry, hazardous gas/fluid handling, fit tested for working with gas masks, possess a current DOT Physical card for driving DOT vehicles, PEC safety certified, completed the orientation for Marathon Oil and Whiting Oil and Gas.Performed payroll duties including submitting all hours and work tickets into QuickBooks, recorded all time for over 170 employees, submitted all invoices to accounts receivable after proofing, created spread sheets in Excel for reporting employee and equipment time, troubleshot payroll issues, answered multiline phones, had keys to the facility.

Missoula, Montana, United States

Appointed Merchandising Specialist, Inventory Specialist, and Backup Manager with key holding duties. Microsoft Office programs, multiline phones, cash register, sales, customer service, trouble shooting devices and accounts, handling of customers questions, concerns, and complaints, inventory control, merchandising, safe access, opening and closing duties, planogram resets.

Missoula, Montana, United States

Supervised a cleaning crew of up to four people, wrote reviews of individuals and groups performances. Cleaned customers homes within a set time frame, handled payments, advised customers of other services available, traveled over a large area while driving personal vehicle. Cleaned, maintained, and repaired cleaning kit to ensure a professional image and the best service possible for customers.

Missoula, Montana, United States

Ran cash registers, greeted and assisted customers. Worked closely with the public assisting in designing and decorating. Placed and tracked special orders as well as merchandise transfers within the company. Unloaded truck shipments, assembled and organized furniture according to visual sales plans. Used ladders, pallet jack, and dolly.

Olympia, Washington, United States

Greeted and served all customers promptly and genuinely. Ran registers, prepared coffee, heated and served pastries, announced beverages, and interacted with customers while they waited. • Opened and closed store. Cleaned backroom bars and lobby. Faced merchandise and filled product. Disassembled and reassembled various pieces of machinery.

Missoula, Montana, United States

Managed Price Accuracy Team for over a year. Wrote, edited and delivered annual reviews to a team of up to six employees. Marked merchandise clearance and changed prices to match competitors.Assisted customers, answered calls for all departments, provided electronic merchandise assistance, and ran cash registers. Operated cardboard bailer, pallet jacks, and other stock room equipment.Organized and set visual sales plans, changed prices daily throughout store as required, prepared and set signing for weekly advertisements. Performed accurate inventory control duties using a hand held PDA throughout the store.

Education record

Ged, Ged

High School