Emily Eakin Email & Phone Number

• Utilize Second Mile Service to create exceptional Guest experiences that sets Chick-fil-A apart from other fast-food chains. • Train and ensure the development and success of new employees. • Perform all Front of House operations with urgency and efficiency, working in a high speed, fast paced environment. • Follow food safety regulations, allergen safety procedures, and monitor Guest safety.

• Participant of the Leadership Development Program in children’s ministry, attending weekly seminars and working closely with a mentor. • Manage administrative responsibilities within the Rock database, send background checks, transfer paperwork, and clean up data. • Oversee logistics for events, including planning and leading meetings, ordering materials, prepping, and ensuring the events run smoothly. • Create personal connections with volunteers and families at the church by creating a welcoming and safe environment. • Facilitate the first-time family process by sending welcome emails, assigning children to classrooms, and connecting families with their Classroom Leaders.• Manage the Instagram account by planning and maintaining an active presence on social media.

• Performed as a Fairy Godmother’s Apprentice or Pirate Master to transform children into Princesses, Royal Knights, Captains, and Pirates by using proper hair styling, nail painting, and make-up application techniques.• Provided a forty-five-minute unique experience during each transformation through vivid to bring children’s fantasies to life. • Utilized a computer and various software applications to ensure appointments were on time, created reservations based off itineraries, and used Microsoft applications to update documents.• Flexible with Guest requested and needs to uphold inclusivity at all times by adapting each experience to individual Guests’ desires and needs. • Ensured cleanliness, organization, and restocking of merchandise by completing order forms for future Boutique shipments. • Worked 12–14-hour days whilst traveling on a cruise ship, adapting to a consistently changing itinerary. • Knowledgeable about proper safety protocols if the General Alarm was sounded, including life raft training, basic first aid, and the assembly plan. • STWC Basic Safety Training Certificate

• Ensured the safety of all Guests during ride operation, including checking safety restraints, monitoring cameras, and operating heavy machinery. • Entertained Guests during inclement weather and ride downtimes by playing games, trivia, or storytelling. • Delivered consistent safety and ride information spiels of various lengths, providing audience control when necessary. • Attentive to surroundings inside and outside of ride paths, queues, and exits. • Responded to emergencies quickly and efficiently. • Multitasked by loading vehicles, grouping families, and utilizing radios for communication. • Provided appropriate recovery for Lightning Lands during operation downtimes. • Followed appropriate ride motion protection procedures.

• Trained in eight lines of business including Concierge, Recreation Activities, Merchandise, Quick Service Food and Beverage, Bell Services Dispatch and Luggage, Park Arrival, Transport Operations, and Housekeeping.• Ensured and monitored the safety of Passengers during all recreation activities. • Facilitated Passengers experiences to ensure a smooth journey. Utilized software's such as Hotel Experience, Guest Service Suite, and the Halcyon Crew Interface to facilitate luggage, room requests, and modify itineraries. • Adept at conflict resolution by owning solutions and utilizing resources to resolve conflict in ways that ensured exceptional passenger experiences. • Lead all onboard Recreation Activities and Batuu excursions that required delivering memorized spiels and safety procedures in front of groups of fifty or more. • Used proper judgement to make quick and impromptu decisions during operating failures. • Provide luxury merchandise service for Passengers in the Chandrilla Collection, including selling high-end jewelry, and costume pieces. • Flexible in an environment that was consistently changing, moving from role to role with little time for breaks, standing for extended periods of time, and lifting heavy luggage. • Go the extra mile to create the Chandrilla Starline Touch and leave Passengers with memories they’ll never forget.

• Served Guests by running carts and kiosks quickly and efficiently. • Provided exceptional Guest Service while maintaining safety and cleanliness. • Adapted to constantly changing work environment, moving between ten indoor and outdoor locations. • Proficient in stocking carts and trained new stockers. • Prolonged standing, heavy lifting, and drove company motorized vehicles.

The Disney Store

• Engaged with Guests to provide an entertaining, fun, and dynamic experience though Storytelling to create unforgettable and magical experiences that showed Guests the magic of Disney can be found anywhere in the world. • Lead events in the Theatre that puts Guests of all ages into the Disney Story through games, dance parties, and hands on activities as part of the Magic Team. • Demonstrated a strong Guest-focused mindset on and off the sales floor. • Proactively maintained Disney brand standards and visual housekeeping and ensured a safe working and shopping environment. • Performed POS duties in an efficient and timely manner while maintaining a high level of Guest Service, including proper handling of cash. • Resolve difficult situations to ensure maximum Guest satisfaction. • Drove store results by suggesting additional items to meet Guests’ needs and ensure maximum satisfaction. • Participated in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business. • Contributed to a high energy, fast paced environment.

• Utilize Second Mile Service to create exceptional Guest experiences that sets Chick-fil-A apart from other fast-food chains. • Train and ensure the development and success of new employees. • Perform all Front of House operations with urgency and efficiency, working in a high speed, fast paced environment. • Follow food safety regulations, allergen safety procedures, and monitor Guest safety.

• Executed all Front of House and Back of House duties efficiently, prepared food, ensured dietary meal requests were met, and followed proactive cleaning procedures.• Provided exceptional service by creating the “Grand” difference with all Guest interactions, and always ensured Guests’ safety. • Attended classes and seminars to learn more about the company.