Emily Eames Email & Phone Number

•Epic Certified in Grand Central, Prelude, Cogito, Referrals and Authorizations•SME on Reports and Dashboards, Facility and Department Build, Patient Workqueue Build, Prelude Optimization Projects•On call triage and support rotation

•Promoted from a Patient Access I to Patient Access Manager within 5-year timeframe for exceeding goals and continued outstanding performance in additional responsibilities•Manage 30+ staff in various departments by participating in the interview process and onboarding of new employees, providing support, managing schedules, resolving interpersonal conflict through coaching and feedback sessions, conducting annual evaluations and leading monthly staff meetings•Thoroughly prepared various departments for the organizational transition to Epic by documenting workflows, researching ideas for workflow enhancement opportunities and assisting with training of staff members

•Collaborated with various providers to construct effective treatment plans based on clients’ injuries•Coordinated volunteer events for staff to provide medical coverage and soft tissue massage•Assisted front desk staff with scheduling, payment collection, and answering phone calls to maximize office flow•Assisted in marketing aspects of the business such as monthly newsletters, business website, and schedule networking meetings with business owners and race directors•Organized and facilitated monthly staff meetings•Invited to join the medical staff at two NBC Dew Tour events to provide massage therapy to the athletes