iPhone and iPad Deployment: Set up encryption on mobile devices, troubleshoot issues, and install encryption certificates for secure email communication using the Microsoft M365 suite (including Authenticator, Company Portal, and Intune applications). Experienced in configuring devices for employees traveling internationally to ensure access to email and Teams messages while abroad. Offer tech support for a wide variety of mobile device issues. Mobile data plan activations on various devices… Show more iPhone and iPad Deployment: Set up encryption on mobile devices, troubleshoot issues, and install encryption certificates for secure email communication using the Microsoft M365 suite (including Authenticator, Company Portal, and Intune applications). Experienced in configuring devices for employees traveling internationally to ensure access to email and Teams messages while abroad. Offer tech support for a wide variety of mobile device issues. Mobile data plan activations on various devices and Oracle database management.Laptop Deployment: Deploy Windows and Apple machines with full setup of Microsoft 365 suite applications. Install and configure VPN for secure connection to the internal network. Install and offer tech support for additional software. Map shared drives and explain storage methods to users. Show less

Discover technological needs for the public to increase overall salesEducate customers on modern technologies, devices, and softwareProblem solving unique solutions and de-escalation customer service techniques

Successfully overcoming customer objections in a sales-driven atmosphereMulti-tasking phone and computer operations simultaneously

Promoted to Certified Trainer within the first year of employmentUp-sell of items to hit corporate requirements each monthClosing shifts on the weekends earned by consistency, and ability to perform

Organized wine 101 classes for all new FOH staff to increase sales and knowledgeSuccessfully interviewed, fired, hired, and trained FOH staff for multiple positionsCreated work schedules, generated sales reports, balanced cash/credit transactions, and voids using Aloha SystemTMLaunched concept branch at NMSU campus (Frenger Food Court) in late 2013Created the menu, and priced items according to food cost and sales at both locations

Completed Management Program within the first year of employmentTop sales representative at my location for length of employmentDaily Management reports i.e.: Cash logs, Sales reports, Daily-rate cost fluctuation