Senior Account Manager, Enterprise
CurrentSenior Account Manager for Enterprise Clients- Manage Mid-Market Account Manager Team- Grow and engage in meaningful client relationships with our most strategic clients- Ensure new client organizations are supported throughout their product adoption, experiencing early positive anecdotes- Prioritize and advocate for customer needs, elevating issues that will have the most impact on customer satisfaction, retention and growth- Serve as the Voice-of-the-Customer driving ProviderTrust products and services to innovation that meets market demands- Work closely and collaboratively with other internal teams to provide the basis for solid client relationships- Support Business Development initiatives through uncovering new sales opportunities, and creating account plans for existing clients primed for growth- Analyze customer monitoring data and develop recommendations based upon data insights and trends- Establish leadership governance through KPI tracking, account mapping, success planning, and recurring business reviews- Plan and prioritize work to meet objectives aligned with organizational goals- Develop and deliver communications that convey a clear understanding of the unique needs and emerging best practices of different audiences and health segments