As an Operations professional at CNote, I am passionate about refining and scaling the impact cash initiative, a innovative program that allows individuals and organizations to invest in social and economic justice. With a Bachelor of Commerce and over five years of experience in operational optimization, relationship management, and strategic solutions, I bring a unique perspective and skill set to this mission-driven company.Previously, I worked at Workrise, a leading workforce management platform for the skilled trades, where I progressed from a Customer Engagement Specialist to a Senior Client Operations Associate. In these roles, I developed and implemented processes and systems to improve customer satisfaction, retention, and loyalty, as well as to streamline workflows, reduce costs, and increase efficiency. I also built and maintained strong relationships with internal and external stakeholders, providing them with timely and effective support and guidance. I enjoy tackling new challenges and working collaboratively to create an unparalleled customer experience.