Emily Joyce Email & Phone Number

Boston, Massachusetts

Boston

• Serve as a senior mentor, leader, and resource for all clinic and surgical schedulers in the department
• Orient and train new employees on the surgical scheduling process and pertinent health insurance information
• Provide support to the administrative operations of clinical services as assigned, and ensure the optimal patient experience by effectively coordinating services to patients and families
• Schedule patient encounters and procedures to coordinate within and across providers, departments, and institutions
• Demonstrate positive and effective customer service that supports departmental and hospital operations.
• Manage personal, professional and clinical schedule of attending oral & maxillofacial surgeon

Boston

• Provided positive and effective customer service, supporting a wide range of departmental and hospital operations
• Responsible for managing weekly clinics; included preparing charts, checking in patients, and managing patient flow
• Obtained referrals from third-party insurance payers to ensure payment of all outpatient visits