Made 100+ outbound calls

Managed relationships between prescribing clinics as well as the network of trainers to sustain an efficient operation.• Developed and maintained trust with a three-sided client market; increased communications, provided ongoing support, weekly reports, and improved processes to grow referral rates. • Acted as the primary operational liaison for all internal departments in addition to external stakeholders (clinics, home health agencies, nurses).• Triaged sales inquiries from all… Show more Managed relationships between prescribing clinics as well as the network of trainers to sustain an efficient operation.• Developed and maintained trust with a three-sided client market; increased communications, provided ongoing support, weekly reports, and improved processes to grow referral rates. • Acted as the primary operational liaison for all internal departments in addition to external stakeholders (clinics, home health agencies, nurses).• Triaged sales inquiries from all marketing partners to efficiently manage team leadflow and minimize sales cycle timeframe. • Responsible for managing and monitoring multiple projects, delegating responsibilities, outlining goals, timelines and keeping team accountable for deadlines and patient enrollment targets. • Supervised daily operations providing feedback to team members by coaching and training employees both remote and in-person. Show less

Built a nationwide network of trainers through sourcing of local nursing companies and professionals to systematize and simplify onboarding process.• Researched and negotiated rates with staffing agencies across the country to recruit new nurse hires. Signed 200+ contracts.• Coordinated and scheduled appointments with the patients and the assigned nurse trainers, averaging 100 completed appointments per month directly impacting the company’s revenue cycle.• Supported new hire… Show more Built a nationwide network of trainers through sourcing of local nursing companies and professionals to systematize and simplify onboarding process.• Researched and negotiated rates with staffing agencies across the country to recruit new nurse hires. Signed 200+ contracts.• Coordinated and scheduled appointments with the patients and the assigned nurse trainers, averaging 100 completed appointments per month directly impacting the company’s revenue cycle.• Supported new hire onboarding program with activation of appropriate trainings. Conducted weekly webinars. Show less

Created foundation and structure for a newly established lead generation sales channel, enabling patient base to double within the first year. • Qualified all inbound leads to determine whether they were a good fit for the program and successfully converted leads into program enrollments.• Communicated with potential patient leads and their families to describe program requirements, answered their questions, explained health benefits, relayed insurance verification results, and… Show more Created foundation and structure for a newly established lead generation sales channel, enabling patient base to double within the first year. • Qualified all inbound leads to determine whether they were a good fit for the program and successfully converted leads into program enrollments.• Communicated with potential patient leads and their families to describe program requirements, answered their questions, explained health benefits, relayed insurance verification results, and collected paperwork from the physician. Maintained records using Salesforce.com, averaged 100+ actions per day.• Provided consistent follow-up calls and emails with a goal of shipping out the materials as quickly as possible in order to set up the appointment with a nurse to complete the enrollment process. Show less

Ensured Case Management team was fully trained on processes resulting in stronger staff development and increased productivity. • Scheduled interviews, facilitated onboarding and training of new hires. • Provided guidance and mentorship to Case Managers to minimize turnover in fast-paced, high-touch call center.• Created and ran data reports to improve client retention and customer care.• Quality assurance of Case Manager calls, listening to calls for accuracy and providing… Show more Ensured Case Management team was fully trained on processes resulting in stronger staff development and increased productivity. • Scheduled interviews, facilitated onboarding and training of new hires. • Provided guidance and mentorship to Case Managers to minimize turnover in fast-paced, high-touch call center.• Created and ran data reports to improve client retention and customer care.• Quality assurance of Case Manager calls, listening to calls for accuracy and providing feedback for improvement in one on one meetings with team members.• Addressed escalated customer calls, ensuring customer satisfaction and resolution. Show less

Created and developed processes for customer calls and client reporting to be used a template for new future team members to follow.• First hired employee of startup company.• Established best practices for handling sensitive patient information.• Managed onsite operations including weekly catering and keeping supplies stocked.• Completed extra projects as assigned.

• Enhanced customer satisfaction• Set up photobooth equipment to promote companies