Emily Moore Email & Phone Number

Houston, Texas, United States

Implemente structure, policies, and provided a high level of customer service that increased yelp and salon cloud reviews from forty-three percent to ninety percent. Sales manager and trainer by identifying training needs, coaching, and role playing opportunities to the team as needed, that resulted in the overall increase in bookings as well as membership percentage increasing which led to a closing percentage of more than fifty-percent monthly. Operations manager that oversaw stylist inventory materials as well as inventory needed for the basic functioning of the studio. Coach and trained staff on focusing on membership sales, cash management, customer service, retail sales, as well as maintaining customer retention and following up with guests.Provided administrative support to the sales team, as well as scheduling clients, stylist and other operational, administrative as well as customer service issues and or experiences.

Houston, Texas, United States

Directly managed a team of ten colleagues on daily operations on POS functions, in store returns, and online returns. Resulting in a significant decrease of customer complaints and low service percentage goals.Partnered with the Dock Operations Manager to ensure that ship to store orders were accurate, timely, and efficiently processed for the customers. Resulted in the best pick up time in the district as well as resulted in recognition from the district.Act as a global manager for colleagues throughout the store to assist with customer service issues, POS functions, cash management and other related customer colleague related issues.Managed and overseen curbside pickup, managed safety of all curbside colleagues as well as managed that all curbside orders were out to the customers in under five minutes, which resulted in a ninety- five percent customer service survey.

Houston, Texas, United States

Managed a team of eleven licensed massage therapists and licensed estheticians in providing a high level of customer service related to wellness and beauty.Lead and coached spa staff in achieving financial, operational, and customer service goals. Coaching spa associates with maintaining exceptional customer service, membership based sales as well as retail sales.Responsible for daily operations, sales, service, staffing and anything human resource related. Ensuring payroll is adequate and efficient by weekly, and assisting in all administrative tasks, and maintaining the maintenance and cleanliness of the facility.

Houston, Texas, United States

Accredited as the second level of consultants, which is only forty percent of consultants.Responsible for maintaining a specific level of the Clinique Image, as well as maintaining within the fifty percent of sales service, retail, and customer service. Maintain percentages of sales per hour and items per transactions within standard and above standards..Assisted the manager on helping the morale of the team with team building exercises as well as coaching the team to provide the customers with five star service.

Bachelor Of Science - Bs, Fashion/Apparel Design

Interior Design