Emily Otteman, Mpa, Sphr Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Strategically work with client owners and decision makers on an HR Strategy for their business. Oversee development and facilitation of client service strategy plan for 50+ clients. Analyze and recommend suggestions for client concerns and develops action plans for correction. Collaborate effectively with other members of the Insperity organization to maintain communication and obtain resources necessary to benefit the client and exceed their expectations. Demonstrate strong time management… Show more Strategically work with client owners and decision makers on an HR Strategy for their business. Oversee development and facilitation of client service strategy plan for 50+ clients. Analyze and recommend suggestions for client concerns and develops action plans for correction. Collaborate effectively with other members of the Insperity organization to maintain communication and obtain resources necessary to benefit the client and exceed their expectations. Demonstrate strong time management and organizational skills in coordinating communication and service. Being that each client experience is different, able to adapt to changes quickly, and react and execute without impact to the client, including using the appropriate method of dealing with human behavior in a variety of business circumstances. Show less

Dallas/Fort Worth Area

Responsible for bringing clients the highest level of customer service and client satisfaction in their onboarding experience.  Ensured the orientation meeting was conducted in a clear, concise manner so that the entire group of employees were able to understand and make decisions based upon the information given. Highly knowledgeable of the Insperity processes and subject matter, especially the implementation process and benefit plans, including Cigna Welfare, multiple Healthcare… Show more Responsible for bringing clients the highest level of customer service and client satisfaction in their onboarding experience.  Ensured the orientation meeting was conducted in a clear, concise manner so that the entire group of employees were able to understand and make decisions based upon the information given. Highly knowledgeable of the Insperity processes and subject matter, especially the implementation process and benefit plans, including Cigna Welfare, multiple Healthcare plans and ancillary benefits. Able to stay organized and meet deadlines, even in the busy season of Fall Campaign, while traveling and working from various Insperity offices and worksite locations. Show less

Greater New York City Area

Solely responsible for all insurance matters, including but not limited to: checking patient benefits, submitting and following up with authorizations and approvals, serving as liaison between patients and their HR representatives when necessary, supporting patients in their efforts to understand their reimbursement and EOB’s, helping patients to submit appeal documentation and informing them of their rights and responsibilities as an insurance consumer, as needed; this includes keeping them… Show more Solely responsible for all insurance matters, including but not limited to: checking patient benefits, submitting and following up with authorizations and approvals, serving as liaison between patients and their HR representatives when necessary, supporting patients in their efforts to understand their reimbursement and EOB’s, helping patients to submit appeal documentation and informing them of their rights and responsibilities as an insurance consumer, as needed; this includes keeping them informed on changes in regulation due to the Affordable Care Act and the Healthcare Exchange. Liable for maintaining patient records via EMR software, working with therapists to ensure their clinical notations are as thorough as possible to stay compliant and ensure maximum reimbursement. Manage patient flow through the office by managing schedules for all therapists, interns and IPA members. Supervise Office Assistant in tasks throughout the day, making sure all necessary work is done timely and effectively in order to maintain organization within the clinic. Conduct interviews in order to ensure the clinic is properly staffed for each role based on the needs of the clinic, as well as the needs of the individual.Sit on the Board of the IPA Benefit Fund, which determines whom will be extended donated funds in order to receive care. There is an extensive process in which the board will deliberate over who shall receive the funds each quarter, as well as how much and for how long. Show less

Greenwich, Ct

Schedule staff to meet operational and medical care requirements of the clinic and the patients for two offices; manage the patient schedule to maximize the use of provider time and revenue production.Work with patients benefits to ensure that they have been properly provided with the correct plans and carriers to meet their individual needs, including holding one on one meetings with patients to make sure they understand their individual benefit policies.Maintain patient records in… Show more Schedule staff to meet operational and medical care requirements of the clinic and the patients for two offices; manage the patient schedule to maximize the use of provider time and revenue production.Work with patients benefits to ensure that they have been properly provided with the correct plans and carriers to meet their individual needs, including holding one on one meetings with patients to make sure they understand their individual benefit policies.Maintain patient records in physical charts and in case management programs. Monitor the progress of each patient to ensure the completion of treatment. Monitor and ensure patient satisfaction.Facilitate consult conversion by assisting the patient in developing an acceptable financial plan for payment of treatment, and by ensuring that the consult is comfortable with all aspects of treatment such as compliance, convenience and cost. Ensure that all VCA policies and procedures are distributed, understood and implemented by all clinic staff members; Conduct regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the overall effectiveness of the clinic staff. Utilize schedule management on a daily basis to ensure smooth patient flow as well as maximizing the providers’ schedule to provide patients with the highest level of care. Show less

Naperville, Il

Increased optical sales and total revenue month over month since date of hire after successfully implementing strategic marketing and operational tactics; including increasing total revenue by 50 percent in the Naperville office.Use correct coding initiatives in order to bill and code ethically and efficiently for both vision insurance plans and medical insurance plans; including, but not limited to Medicare, BCBS, United Healthcare, Cigna, Aetna, Vision Service Plan, EyeMed, and Davis… Show more Increased optical sales and total revenue month over month since date of hire after successfully implementing strategic marketing and operational tactics; including increasing total revenue by 50 percent in the Naperville office.Use correct coding initiatives in order to bill and code ethically and efficiently for both vision insurance plans and medical insurance plans; including, but not limited to Medicare, BCBS, United Healthcare, Cigna, Aetna, Vision Service Plan, EyeMed, and Davis Vision. Maintain paper and electronic copies of master files while maintaining HIPPA compliance for all patient documents and exams, administrative accounts, and suppliers.Employ social media outlets (i.e. Facebook, Twitter, etc.) to enhance brand awareness in a new market. Design and maintain company website and its functions. Establish public relations and community outreach events to promote optometry services, including maintaining relationships with local schools, companies and organizations, and increasing awareness through print media via flyers and postcard mailers. Able to perform intermediate testing and repair jobs as an optometric technician. Work as a buyer contracting frame sales representatives and using personal intuition on what to purchase to increase sales, while also being knowledgeable of current trends within the optical fashion market. Show less

Greater Chicago Area

Worked to research, analyze, and report on industrial, retail, and office market statistics for nearly every major metropolitan area in the United States.Able to take statistical data found on MLS listings and other databases and successfully transfer to written word documents such as commercial appraisals, while also gaining knowledge of SAS programming.Gained extensive knowledge of the commercial real estate industry; knowledgeable of appraisal regulations, standards, and policies… Show more Worked to research, analyze, and report on industrial, retail, and office market statistics for nearly every major metropolitan area in the United States.Able to take statistical data found on MLS listings and other databases and successfully transfer to written word documents such as commercial appraisals, while also gaining knowledge of SAS programming.Gained extensive knowledge of the commercial real estate industry; knowledgeable of appraisal regulations, standards, and policies. Conducted land evaluation surveys, interacting and interviewing realtors and other commercial real estate professionals to obtain data on properties throughout the nation. Show less

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: The Exponent, The Bell Tower, Purdue Student English Association

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management