Provide excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondence.Manage daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.Oversee hiring and training of team members. Train new staff members on proper tasting room procedures, product knowledge, and customer service best practices.Design and implement social media strategies to align with business goals.Verify and submit timekeeping and tips information for accurate and efficient payroll processing.Schedule employees for shifts, taking into account customer traffic and employee strengths.Exercise leadership capabilities by successfully motivating and inspiring others.Conduct regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.Create and maintain tasting room documents, spreadsheets, and menus.

Made and confirmed appointments, communicated with clients, and updated client records.Maintained knowledge of industry best practices and office software to maximize efficiency in administrative tasks.Liaised between clients and vendors and maintained effective lines of communication.Drafted correspondence and other documents for the CEOUsed Quickbooks to run bi-weekly payroll.Created payroll, tax, and other financial reports providing owners with the necessary information to make informed business decisions.Managed a multi-line telephone system to answer and direct a high volume of calls.Streamlined invoice processing procedures to ensure timely payment of vendors.Supported the owners by managing budgets, scheduling appointments, and organizing itineraries.Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.Handled cash transactions and maintained sales and payments records accurately.