Emily Schaefer Email & Phone Number

-Managed client portfolio of 10,000 vendors by creating and running strategic playbooks, acting as an escalation point, and coaching customers on best business practices to maximize their use of SPS Fulfillment. -Subject matter expert for SPS Fulfillment Certification including partnering with the training team by creating training content, leading.

-Introduced agile practices and concepts and acted as Scrum master for customer success management team. Scrum allowed our newly developed team to improve our productivity in completing projects and align on a cohesive approach to our customer segment.

-Mentor to implementation consultants on product optimization of Fulfillment advanced features through group training sessions and 1:1 meetings. -Created training, call center scripts, vendor outreach, and review materials for strategic initiative. Coached call center team on site to ensure alignment with strategic goals and quality management. -Provided.

-Created training content for onboarding programs and in-product messaging platform. -Led cross functional team to update standards of the largest vendor communities to ensure compliance with retailer requirements to reduce time to value. -Defined strategy for in-product messaging platform that reduced response time by 90% over six months.

Minneapolis

-Member of initial adoption team that ensured an effective transition from first dataflow to full production by engaging directly with vendors to address technical issues, provide walkthroughs of Fulfillment, and confirm retailer requirements. -Created technical reference guides for onboarding campaigns that reduced client training requests by 60%.

Greater Minneapolis-St. Paul Area

-Prepared and presented original lectures on marketing topics including influencer marketing and social media monetization.

Menomonee Falls, Wisconsin

-Analyzed data from internal and external databases to optimize consumer experience on Kohls.com

Menomonee Falls, Wisconsin

-Improved site experience for jewelry and home department pages using SEO, product assortment data, and trend research.-Created blog campaign to drive brand awareness and increase site traffic for a national brand’s landing page on Kohl’s.com.

Minnetonka Minnesota

-Consistently surpassed sales goal by up to 300% in customer focused selling environment-Tracked store statistics and merchandise