Emily Smith Email & Phone Number

Washington, Dc, Us

Potomac, Maryland, United States

The Learning and Development (L&D) department at Glenstone supports a world-class associate experience that fosters meaningful contributions and continuous development for all associates. Leveraging our collaborative and enriching culture, we take pride in developing our people by providing opportunities for all associates to shine their strengths, develop new skills, feel connected to our mission, and actively participate in advancing their careers.The Learning and Development Specialist works as part of a team to organize information, prioritize projects, set strategic goals, determine and track relevant metrics, and build and maintain authentic and empowering relationships with all associates.

Potomac, Maryland

• Day-to-day management of the Guide team, including monitoring and approving payroll,scheduling, sharing tour-related information on a regular basis, team- building, and writing annualperformance evaluations.• Recruit, hire, and onboard Guides.• Organize and manage Guide daily schedules, monthly staffing schedules, and time card approvalsfor Guides.• Assist in responding to emails from the public in an efficient manner.• Assist in fielding visitor requests, answer telephones, and schedule group visits.• Assist in executing opening show-ready checklists prior to opening Glenstone for visitors.• Lead pre-tour meetings with the Guide team and act as the on-site point of contact and supervisorfor the department.• With the Visitor Experience Manager, ensure all Guides adhere to the exceptional visitor experiencestandards that are a hallmark of Glenstone and maintain a contemplative and conversational tonethat is encouraging to all visitors.• Support public programming and community outreach endeavors.• Assist in special event and programming production, execution and vendor coordination.

Potomac, Maryland

A Glenstone Guide in the Emerging Professionals Program is responsible for warmly welcoming visitors; delivering authentic, consistent information about Glenstone’s mission, core values, collections, campus and programs learned through intensive training; and engaging visitors in a dialogue about art, architecture and landscape. In addition to their touring duties, Guides will benefit from professional development seminars and workshops about museum best practices, project management, and other topics designed to foster personal and professional discovery.

Washington D.C. Metro Area

Optoro is using innovative technology to solve a large, and growing, global problem. Every year, over 15% of inventory is returned or deemed excess, costing retailers $500 billion nationwide. Optoro’s software platform helps retailers optimize the management of returned and excess inventory in a more efficient and cost-effective way, maximizing recovery value, enabling consumers to get great deals, and reducing environmental waste. Working with some of the largest retailers in the US, Optoro’s software platform has enabled its clients to maximize recovery costs by 50 - 200%.Founded in 2010, Optoro has been named one of the fastest growing companies in the US. Optoro has also received many awards and accolades, including CNBC’s Disruptor 50, EY’s Entrepreneur of the Year and NVTC’s Hottest Technology Deal.Provided confident, friendly, and knowledgeable customer service via phone, live chat, and email with first-in-class quality. Collaborated with Tech, eCommerce, and Product Content departments to analyze and optimize customer experience. Specific projects include creating and editing 75 “Macros” that aid in creating the voice of BLINQ.com, responding to and managing Amazon Third-Party Feedback, and providing senior supervision for the Saturday crew. Applicable Awards: CRUSH Award, June 2016

• Worked with a diverse and growing team of graphic designers and Mortgage Bankers, providing support by creating and printing flyers, postcards and booklets, collecting and distributing promotional items, and fulfilling incidental tasks.• Created invoices based on weekly logging of marketing services.

Ensured the proper receipt and delivery of Recorded Deeds of Trust and Final Title Policies between settlement agents,Atlantic Bay, and our secondary investors.• Honed skills in data-entry, recording and tracking shipping data, and managing time sensitive projects

Answered, screened and directed inbound phone calls while scheduling meetings and setting appointments, among otheradministrative tasks.• Assisted in the distribution of marketing materials from Trane Corporate.• Received, scanned and indexed Accounts Payable invoices, contracting packing slips and material pick-up tickets.

Assisted the Collections Manager and Registrar.• Conducted monthly Integrated Pest Management (IPM).• Aided in data collection by inputing information from surveys and the guest ledger into a data-base.• Researched the provenance and iconography of a small bark painting in the collection.

Provided support, mentoring, crisis management, event planning, budget management, and policy enforcement for 24 first- year residents.

Assisted in the uncrating and installation of Andy Warhol: Portraits, an exhibition that ran from May 26-August 19, 2012.• Collaborated with and learned from the Manager of School and Educator Programs on relevant museum education issues.

Assisted artist Liz Miller with her installation project Self-Sustaining Debacle.• Assisted in the preparation and installation of the Transformed exhibition.• Trained in museum skills including art handling, condition reporting, gallery didactic writing, and lighting.

Bachelors Of Arts, Art History, Gpa Of 3.6 On A 4.0 Scale

Activities and Societies: Chi Alpha Christian Fellowship, University of Virginia Art Museum Student Docent Program, Psi-Phi Club, Crochet.

High School Diploma, Favorite Class: Ap Art History, Sophomore Year

Activities and Societies: Varsity Volleyball (Captain), NHS (Vice President)Salutatorian, 400 person graduating class